Okay
  Public Ticket #3051977
Error 503... again
Closed

Comments

  •   Vanessa Betrand started the conversation
  •  933
    Neuron replied

    Hi Vanessa,

    I'm so sorry for the late reply.

    Do you mean the Portfolio Carousel or which demo, can you please attach the URL of the demo page you need so I can attach it there?

    - https://neuronthemes.com/bifrost/

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •   Neuron replied privately
  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi Vanessa,

    I've attached a folder of the demo pages you wanted, so please go to Dashboard > Templates > Add New > Import Template > Upload and import them one by one, then create the pages for each of them, and insert the template on the pages.

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi Vanessa,

    I am very sorry for the late reply, we were not working on the weekend.

    1) We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use them. The reason why we could incorporate the photos inside the demo after the import is simply for aesthetic reasons.

    Themes that contain the 'Free images Included' badge in the preview contain images that are allowed to be used by you without the permission of the author.

    2) The images that are displayed on the portfolio element are portfolio items, they are linked through categories to the portfolio element. The images that are displayed for the portfolio item are placed on the featured image of each portfolio item.

    The following example shows a posts element in which are attached 'Apps', 'Development', and 'Editing' categories, which means all the portfolio items that have been assigned one of these categories will be directly displayed on that page.

    http://prntscr.com/mygdot

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi Vanessa,

    Please, take a look at the attached screenshot on where to change the portfolio images that are displayed on the page.

    https://ibb.co/mJvT5bR

    So then after you upload the image there, it'll appear on the page.

    About the issue explained on the second screenshot, can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •   Neuron replied privately
  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi Vanessa,

    I am very sorry for the late reply, we were not working on the weekend, and we've had some support system server issues in the last few days, I apologize.

    Can you please provide me with your wp-admin, I'll take a look at this portfolio issue, and also I'll set up the footer if you don't mind.

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi,

    1)

    2) I've just fixed the footer, please take a look at it.

    3) In the theme, there are three types of portfolios which you can select by going to Portfolio > Settings > Portfolio Item Settings > Type, so types of portfolios are Side Portfolio, Vertical Portfolio, and Elementor portfolio, so in the Side and Vertical Portfolio, you can add photos to the portfolio by going to the Portfolio Item Gallery, but if you select the Elementor portfolio type, you can add anything on it, text, gallery, video, etc..., so in this case, if you want to edit an item fully with Elementor, you have to set its type to Elementor.

    https://ibb.co/KyZwYMY

    Don't forget to go to Dashboard > Elementor > Settings and make sure that you've checked the box of the Portfolio at the post types.

    https://prnt.sc/26rhv55

    4) You can change the colors by going to Dashboard > Appearance > Customize > Style.

    5) I am really sorry but again I can't fully understand you, do you want to display the same portfolio items on 2 pages and use the different featured images on each page, if so, that's not possible to change the featured image based on the page you want to display it.

    But what you can do is to create a new item and add the image you want it to have, and at the redirect, the link adds the link of the portfolio item you want it to send you, so then it will work in this way.

    Hope I was clear.

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi Vanessa,

    1) Please take a look at the following article about the footer builder.

    - https://neuronthemes.com/documentation/arkhitekton/#customizer_footer

    2) At the bottom of the Portfolio Item Settings you have the option for the width, please take a look at it.

    https://ibb.co/3rk5D1Q

    3) Unfortunately, we can't do it, as it links to the category of the item, if we change it, it will be changed for the entire site, what we can do is to make the "+" unclickable, you can do it by adding the following code at Appearance > Customize > Additional CSS.

    .elementor-9809 .elementor-element.elementor-element-93931a8 .o-neuron-post__meta {
        pointer-events: none !important;
    }

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •   Neuron replied privately
  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi Vanessa,

    I've added the following code at Appearance > Customize > Additional CSS, please take another look at your portfolio items now.

    .single-portfolio .l-main-wrapper .elementor-container {
        max-width: 1350px !important;
    }

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi Vanessa,

    I'm seeing that you've changed the Instagram icon color, or am I looking in the wrong place?

    - https://ibb.co/TgCsK1G

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •   Vanessa Betrand replied privately
  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi,

    I'm really sorry for the late reply, somehow your ticket was marked as solved.

    1) I've just made some changes, and make them the same layouts, please take a look at it now.

    2) You can change it via the following code.

    .wp-block-social-links .wp-block-social-link .wp-block-social-link-anchor svg {
        color: red !important;
    }

    Feel free to ask for anything you need.

    Kind Regards


  •   Vanessa Betrand replied privately
  •   Vanessa Betrand replied privately
  •  933
    Neuron replied

    Hi Vanessa,

    Sorry for the lat reply,

    1) I've just fixed these portfolio items, please take a look at them.

    2) I've just increased the size of the icon by adding the following code at Appearance > Customize > Additional CSS.

    .wp-social-link svg {
        width: 24px !important;
        height: 24px !important;
    }

    Feel free to ask for anything you need.

    Kind Regards