Okay
  Public Ticket #3051253
Can't license Neuron
Closed

Comments

  • jorehle started the conversation
    May 25, 2022 at 2:27pm

    Hello people,

    I have a similar problem as a user before me. 

    I first installed the Envato plugin and created the token, then uploaded the theme and then installed Neuron.

    Now when I want to activate the license of Neuron it tells me "Sorry, you are not authorized to access this page."

    I already looked at FTP, all folders are 755 and all files are 644.

    Unfortunately it still doesn't work.

    Can you help me?

  • jorehle replied
    May 25, 2022 at 3:04pm

    I think its a problem with Elementor.

    I downgrad Elementor to version 3.5.0. and 3.4.0 but also not working.

    Everytime the same message - No access!

  •  871
    Neuron replied
    May 25, 2022 at 8:27pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   jorehle replied privately
  •   Neuron replied privately
  • jorehle replied
    May 25, 2022 at 8:53pm

    Many thanks :-) 

    It works!!!

  •   jorehle replied privately
  •  871
    Neuron replied
    May 25, 2022 at 8:58pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  •   jorehle replied privately
  •   Neuron replied privately
  • jorehle replied
    May 25, 2022 at 9:51pm

    Thanks. :-)

  •  871
    Neuron replied
    May 25, 2022 at 9:59pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes