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  Public Ticket #3028466
Otivar theme endless import
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Comments

  • Sziszi12 started the conversation
    April 20, 2022 at 8:33pm

    Dear Support,

    I need some help, because I have tried unsuccessfully to resolve the issue which is indicated when I tried to import the theme. I watched the video about the installation and followed the steps what they said. Everything went fine until I wanted to import the demo layout, because after that my page went blank, the demo didn't load in and the import button is just spining forever. I have tried to import manually the Content.xml, because I tought that is what missing from the site, but nothing changed, my site is empty. I hope you can help me out with this issue. Thank you for your answer in advance.

    PHP Memory Limit: 1GB RAM
    WordPress Version: 5.9.3
    PHP Version: 7.4.12

    Kind regards,

    Szintia

  •  869
    Neuron replied
    April 20, 2022 at 9:34pm

    Hi Szintia,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   Sziszi12 replied privately
  • Sziszi12 replied
    April 22, 2022 at 9:35am

    Hi,

    I can't spend more time waiting for support, it's already unpleasant that I bought a product that doesn't work. I would like to get a refund as soon as possible.

    Thank you for your time.

    Szintia

  •  869
    Neuron replied
    April 22, 2022 at 10:23am

    Hi,

    I'm so sorry for the late reply, somehow I've missed your ticket.

    I've just logged into your site and reactivated the Otivar theme and Neuron Builder plugin and tried to import the demo data, but there was an error.

    Can you please take a look at the following article on how to fix it, because this is not related to the theme?

    - https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values to your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  •   Sziszi12 replied privately
  •   Neuron replied privately