My Elementor plugin is not working and it appears to be connected to an issue with the Neuron plugin. As a result I cannot update my site. Can you please let me know what needs to be done to resolve the issue?
Below is the email I received from WordPress:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Neuron Core.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.9.3 Current theme: Arkhitekton Child (version 1.0.0) Current plugin: Neuron Core (version 1.2.8) PHP version 7.4.28
There seems to be a conflict between Elementor's latest version and the Neuron Core plugin, so can you please downgrade the Elementor version until we release the update of the Neuron Core plugin?
You can downgrade it by going to Dashboard > Elementor > Tools > Version Control.
Do you know which version is compatible or when you expect a resolution? I've downgraded all the way back to 3.5.6 for the Elementor plugin and 3.6.0 for Elementor Pro and none of the versions are compatible. Thanks.
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Hello,
My Elementor plugin is not working and it appears to be connected to an issue with the Neuron plugin. As a result I cannot update my site. Can you please let me know what needs to be done to resolve the issue?
Below is the email I received from WordPress:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Neuron Core.
First, visit your website (https://kerimurrayarchitecture.com/) and check for any visible issues. Next, visit the page where the error was caught (https://kerimurrayarchitecture.com/wp-admin/revision.php?revision=28519&elementor_updater=continue&_wpnonce=e55d2af6d3) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.
https://kerimurrayarchitecture.com/wp-login.php?action=enter_recovery_mode&rm_token=qUfPJOxXJ3Q0gNpShIDxxE&rm_key=c4QCONpxXNkGaCKo5rnj30
To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.9.3
Current theme: Arkhitekton Child (version 1.0.0)
Current plugin: Neuron Core (version 1.2.8)
PHP version 7.4.28
Error Details
=============
An error of type E_ERROR was caused in line 429 of the file /home/customer/www/kerimurrayarchitecture.com/public_html/wp-content/plugins/neuron-core-arkhitekton/includes/widgets/countdown.php. Error message: Uncaught Error: Class 'ElementorScheme_Typography' not found in /home/customer/www/kerimurrayarchitecture.com/public_html/wp-content/plugins/neuron-core-arkhitekton/includes/widgets/countdown.php:429
Stack trace:
#0 /home/customer/www/kerimurrayarchitecture.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): NeuronElementorWidgetsNeuronCountdown->_register_controls()
#1 /home/customer/www/kerimurrayarchitecture.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): ElementorControls_Stack->init_controls()
#2 /home/customer/www/kerimurrayarchitecture.com/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): ElementorControls_Stack->get_stack()
#3 /home/customer/www/kerimurrayarchitecture.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): ElementorWidget_Base->get_stack()
#4 /home/customer/www/kerimurrayarchitecture.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.
Hi,
There seems to be a conflict between Elementor's latest version and the Neuron Core plugin, so can you please downgrade the Elementor version until we release the update of the Neuron Core plugin?
You can downgrade it by going to Dashboard > Elementor > Tools > Version Control.
Feel free to ask for anything you need.
Kind Regards
Do you know which version is compatible or when you expect a resolution? I've downgraded all the way back to 3.5.6 for the Elementor plugin and 3.6.0 for Elementor Pro and none of the versions are compatible. Thanks.
Hi,
Version 3.5.4 is compatible, and we're going to release the update as soon as possible this week.
Feel free to ask for anything you need.
Kind Regards
Thank you very much!
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Hi,
We're so sorry that the update took this long to be released, but we're happy to announce that now it's finally out.
So please make sure that you're running the latest Arkhitekton theme and Neuron Core plugin version.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Feel free to ask for anything you need.
Kind Regards