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  Public Ticket #3019154
Elementor not load
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Comments

  • Thomas started the conversation

    I just installed everything and it's loading Elementor

  •  867
    Neuron replied

    Hi Thomas,

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Also, please take a look at the following article.

    https://docs.neuronthemes.com/article/457-how-to-fix-elementor-widget-panel-not-loading

    Feel free to ask for anything you need.

    Kind Regards


  • Thomas replied

    All the steps to follow were carried out and it is still the same

  •   Thomas replied privately
  •  867
    Neuron replied

    Hi Thomas,

    There seems to be a conflict between Elementor's latest version and the Neuron Core plugin, so can you please downgrade the Elementor version until we release the update of the Neuron Core plugin?

    You can downgrade it by going to Dashboard > Elementor > Tools > Version Control.

    Feel free to ask for anything you need.

    Kind Regards


  •  867
    Neuron replied

    Hi,

    We're so sorry that the update took this long to be released, but we're happy to announce that now it's finally out.

    So please make sure that you're running the latest Arkhitekton theme and Neuron Core plugin version.

    Arkhitekton Theme Version 1.3.0
    Neuron Core Version 1.2.9

    You can update the theme directly on your dashboard, via the plugin below:

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards