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  Public Ticket #3018419
PROBLEMS WITH NEURON CORE PLUGIN
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  •  1
    IRENE started the conversation

    I have problems with my theme Amartha 1.0.0. Elementor doesn't work correctly when I try to edit any page with Elementor the Elementor menu remains loading. I talk with the Elementor's technical department in several ocasions, and they finaly saw that the problem comes from the Neuron Core plugin. I attatch you a screenshoot of the Elementor's technical answer. What's more, when I deactivated all plugins apart from Elementor and Elementor pro and reactivate them one by one to find the culprit (as they told me), a "500 error" appeared, and after this appeared a fatal error related to Neuron Core plugin. I attatch you all this two errors too.

    On the other hand I have a warning in my WP dashboard that says that my theme Amartha has outdated copies of some files of the woocommerce template, this says exactly this: "La version 3.7.0 de amartha/woocommerce/cart/mini-cart.php está obsoleta. La versión del núcleo es la 5.2.0" I send you a screenshoot of this thig too.

    I hope You can help me to solve all this problems soon, because now I can't modify any page of my site.

    Regards,

    Irene Bau

  •  1
    IRENE replied

    Sorry, the file with the Elementor's answer that has not been attached. I attach it now.

    Thanks,

    Irene Bau

  •  867
    Neuron replied

    Hi @IRENE,

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards