Okay
  Public Ticket #3004196
Demo Import
Closed

Comments

  •  1
    l3aco started the conversation

    How can an accidental demo import of the theme be undone?

  •  1
    l3aco replied

    Where can I find the product split template?

  •  1
    l3aco replied

    Why are the templates not showing up?

  •  933
    Neuron replied

    Hi,

    Can you please be more specific about the issue that you're facing?

    Have you imported the demo data by going to Dashboard > Neuron > Demo Importer? If so, then you can find all the product layouts by going to Dashboard > Products.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    l3aco replied

    Yes the import has already been done. But I cannot find the template there is only one

  •  933
    Neuron replied

    Hi,

    Do you mean the product template? You're right, there's only one product layout at Dashboard > Templates > Single Product, as the other product layouts were made directly via Elementor, so please go to Dashboard > Product and check for products, you can edit them with Elementor and you can choose between a layout you want to use in general and then add it on the Single Product template.

    Please check the following video tutorial for more.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    l3aco replied

    The cannot be edited it doesn't work.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Reagrds


  •   l3aco replied privately
  •  1
    l3aco replied

    Hi would it be possible to get a response today?

  •  933
    Neuron replied

    Hi,

    Unfortunately, there isn't any delete button for the demo, so we have to delete each part of the content one by one, or reset the site.

    The best way is to reset the site, so if you have any part of the content (page/post/portfolio/product/template) that you don't want to lose, because, after the reset, everything will be deleted.

    You can tell me and I can save it on my device, then after the reset, I'll re-import it.

    You can also do it by yourself via the following plugin:

    https://wordpress.org/plugins/wp-reset/

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    l3aco replied

    Ok, did you find the template?

  •  933
    Neuron replied

    Hi,

    I've just gone to Dashboard > Products and there were the products that were imported, and at each of them is the Edit with Elementor button.
    - https://ibb.co/Ksk4jDL

    Can you please go and check them by yourself, and tell me if you need help setting them up.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    l3aco replied

    Ok  see that is a template available for each?

  •  1
    l3aco replied

    on the single product template there is this but where do i find the product image template like this. The one that looks like this 

  •  1
    l3aco replied

    Also where are the templates?

  • pedrocarvalhoozzio replied

    Hello, when I install and go to the option to import demo, the demos does not appear for me. I've uninstalled and reinstalled but it still doesn't have the demo options.

  •  933
    Neuron replied

    Hi @l3aco,

    Can you please check the article below, also make sure that you're connected to the library.

    https://elementor.com/help/the-template-library-is-empty/

    Feel free to ask for anything you need.

    Kind Regards


  •  933
    Neuron replied

    Hi @pedrocarvalhoozzio,

    All of the Otivar demo pages are grouped in the Otivar Demo group, so you have to import it and everything will be imported on your site.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    l3aco replied

    I was connected to the library before I installed the template

  •  933
    Neuron replied

    Hi @l3aco,

    Can you please send us the logs, so we can check if there’s anything that we can fix?

    If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:

    Feel free to ask for anything you need.

    Kind Regards


  •   l3aco replied privately
  •  1
    l3aco replied

    I tried syncing it doesn't work.

  •   Neuron replied privately