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  Public Ticket #3003126
Portfolio page not displaying
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Comments

  • Nickl started the conversation

    Hi,

    Not sure why buy this Wooden Toy Car page is not displaying anymore. Do you know what the problem is?

  •  869
    Neuron replied

    Hi Nickl,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Reagrds


  •   Nickl replied privately
  •   Neuron replied privately
  • Nickl replied

    Hi. 

    My email is [email protected] and my username is coxbright

    Thanks

  •  869
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've added the following code at Appearance > Customize > Additional CSS, can you please take a look at the page now?

    .wow {
        visibility: visible !important;
    }
    

    Feel free to ask for anything you need.

    Kind Regards


  • Nickl replied

    Hi. Thanks for your help. It is only displaying the first 8 images. There should be 14 in total. Please could you take a look?

    Also what do you think could have caused this page to break and need additional code?

  •  869
    Neuron replied

    Hi Nickl,

    Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.

    Bifrost Theme Version 2.2.2
    Neuron Core Plugin 2.1.6

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • Nickl replied

    Hi. 

    I have  updated the BiFrost theme. The Neuron Core Plugin was up to date but I have deleted and reinstalled it anyway. I am still having problems though. 

    Two of my projects have the header bar misaligned so the menus is under my name. And the Wooden Toy Car project still isn't displaying all the images. Please could you take a look and let me know what's wrong?

  • Nickl replied

    Any update on this please?

    I have the following problems:

    1. One of my projects is not displaying all the images.

    2. The menu in the header has jumped to the left on a couple of projects

    3. There is no go to the top button at the bottom of some of the project pages. It is working on others. 

    Please can you tell me what the problems are / how to fix it?

  •  869
    Neuron replied

    Hi Nickl,

    I'm sorry for the late reply,

    1&3) I'm not even seeing the admin top bar on some portfolio items, even though I'm logged in, can you please tell me how you created these items.

    This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.

    2) I've fixed it by adding the following code at Appearance > Customize > Additional CSS.

    .l-template-header section .elementor-container {
        display: flex;
    }

    Feel free to ask for anything you need.

    Kind Regards


  • Nickl replied

    Thanks for your help.

    1&3. I deactivated all the plugins other than the Required and Recommended ones mentioned in the bifrost documentation. But no luck. I also didn't deactivate the bluehost one, as won't my website go down?

    What should I do next?

    I created the portfolio items the same way as the others - Portfolio, Add New Item.

    I have noticed the Convertible Toy Car portfolio item says - Elementor - next to it and the others don't.

    2. Just so I understand, why did a piece of code needed to be added when it worked find on the other portfolio pages?

    Thanks.

  •  869
    Neuron replied

    Hi Nickl,

    I am very sorry for the late reply, we were not working on the weekend.

    I'll take a deep look into this issue because all of these issues are related to that portfolio item, I'll come back with an update as soon as possible.

    Feel free to ask for anything you need.

    Kind Regards


  • Nickl replied

    Thanks. Have you had any luck?

  •  869
    Neuron replied

    Hi Nickl,

    I am very sorry for the late reply, we were not working on the weekend, and yesterday I've missed your ticket.

    Can you please take a look at your site now, I've just made some modifications to the portfolio item.

    Feel free to ask for anything you need.

    Kind Regards