Hi, I purchased the Travelosophy theme Feb. 28th and immediately upon installing the theme it bugged out. It published all of the demo blog posts to my blog and sent 20+ notifications to my entire email newsletter list with the demo content. After that, it kept showing up with different errors, continued to be super buggy and would not work properly. I would like a refund please. Let me know if there is anything you need from me.
Can you please be more specific about the issue that you're having, it would be better if you could provide us with your wp-admin so we can take a look at the issues that you're facing.
We would be glad to help you on solving the issues that you're facing, so then you can continue to work with the Travelosophy theme.
I had issues with installing the theme. Once it was installed the demo content for blogs published and sent out to all of my email list. I could not get Elementor builder to save anything and when I tried to refresh the page it came up with script everywhere and froze. I had to restart my computer to get back in. I tried using it a couple of times and it still was not working properly. I appreciate your interest in helping me figure out what the problem is but in order for my computer not to crash, I decided to use something different. I would appreciate if I can have a refund, being that I am not using the theme anymore.
Hi, I purchased the Travelosophy theme Feb. 28th and immediately upon installing the theme it bugged out. It published all of the demo blog posts to my blog and sent 20+ notifications to my entire email newsletter list with the demo content. After that, it kept showing up with different errors, continued to be super buggy and would not work properly. I would like a refund please. Let me know if there is anything you need from me.
Hi Anna,
Can you please be more specific about the issue that you're having, it would be better if you could provide us with your wp-admin so we can take a look at the issues that you're facing.
We would be glad to help you on solving the issues that you're facing, so then you can continue to work with the Travelosophy theme.
Feel free to ask for anything you need.
Kind Regards
I had issues with installing the theme. Once it was installed the demo content for blogs published and sent out to all of my email list. I could not get Elementor builder to save anything and when I tried to refresh the page it came up with script everywhere and froze. I had to restart my computer to get back in. I tried using it a couple of times and it still was not working properly. I appreciate your interest in helping me figure out what the problem is but in order for my computer not to crash, I decided to use something different. I would appreciate if I can have a refund, being that I am not using the theme anymore.
Thanks!
Hi,
I am very sorry for the late reply, we were not working on the weekend.
We'll accept a refund for sure.
Kind Regards
Thank you! Please let me know what my next step is in order to receive a refund.
Hi,
You can ask for a refund via the following link.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards