We have installed the them but the license activation is not working. I have tried multiple Envato API tokens, doing the basic setting first then trying other options, but nothing I'm doing is working. Even when there wasn't an error message, I would still go to "Demo Import" and it says: "To unlock the demo importer, please activate your license by clicking at the top right button." No matter what I try, it's just not working. These are the Primary Errors I'm getting:
Ensure the following permissions are enabled
View and search Envato sites, Download your purchased items, List purchases you've made
Additional Error Details: Found too many permissions on token. purchase:verify
Additional Error Details: Failed to query total number of items in API response Unauthorized
I was hoping to have a quick install so I could start getting content in and sharing it with my team, but this has zapped an extreme amount of my time. I've never had to go through this process with any of the other hundreds of themes I've installed. Very frustrating.
We have installed the them but the license activation is not working. I have tried multiple Envato API tokens, doing the basic setting first then trying other options, but nothing I'm doing is working. Even when there wasn't an error message, I would still go to "Demo Import" and it says: "To unlock the demo importer, please activate your license by clicking at the top right button." No matter what I try, it's just not working. These are the Primary Errors I'm getting:
Ensure the following permissions are enabled
View and search Envato sites, Download your purchased items, List purchases you've made
Additional Error Details:
Found too many permissions on token.
purchase:verify
Additional Error Details:
Failed to query total number of items in API response Unauthorized
I was hoping to have a quick install so I could start getting content in and sharing it with my team, but this has zapped an extreme amount of my time. I've never had to go through this process with any of the other hundreds of themes I've installed. Very frustrating.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.
Feel free to as k for anything you need.
Kind Regards
Hi,
I saw that you were not running the latest version of the Neuron Builder plugin, so I've just updated it and now the license is activated.
Feel free to ask for anything you need.
Kind Regard
Having the same issue - get this fixed!!!
Hi @andimartini,
We've already responded to your ticket.
Kind Regards
Hi,
I have the same issue. Please, can you fix it?
Hi David,
Can you please check your ticket, we've already responded to it.
Feel free to ask for anything you need.
Kind Regards