Hi, I bought this theme to create my store, but I ended up changing the direction of the company and it will no longer be valid to use a theme. I downloaded it but didn't give any steps to creating the page, given the situation of the Pandemic (Covid-19) my company did not have funds for the sustainability of maintaining itself. What is the procedure for refunding the theme? I apologize for what happened.
Hi, I bought this theme to create my store, but I ended up changing the direction of the company and it will no longer be valid to use a theme. I downloaded it but didn't give any steps to creating the page, given the situation of the Pandemic (Covid-19) my company did not have funds for the sustainability of maintaining itself. What is the procedure for refunding the theme? I apologize for what happened.
Hi,
I am very sorry for the late reply, we're on holiday until 4 of January, please expect a delay in the replies.
Happy holidays, we wish you all the best in 2022.
If you have already decided not to use the Otivar theme, you can ask for a refund sure we'll accept it, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Hi, how are you?
I forwarded a refund request through the same link you sent me. I sent the request 6 days ago. The status is still active (In progress).
Happy Holidays! I wish you 2022 to be full of prosperity!
Hi,
We'll accept the refund as soon as possible.
Kind Regards,
NeuronThemes