Okay
  Public Ticket #2941729
Theme Activision
Closed

Comments

  • SkinEezy started the conversation
    December 20, 2021 at 10:37am

    My Neuron Builder is not getting activated.
    It is stuck in API License Verification even after providing all the requirements.

  •  933
    Neuron replied
    December 20, 2021 at 3:40pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   SkinEezy replied privately
  • SkinEezy replied
    December 22, 2021 at 7:01am

    Any Update?

  •  933
    Neuron replied
    December 22, 2021 at 1:41pm

    Hi,

    I'm so sorry for the late reply, somehow I've missed your ticket.

    I've just updated the Neuron Builder plugin to the latest version (1.0.4.3) as you were using an old version (1.0.2) because I thought that the problem was at the plugin, but it seems that the license key is not created correctly.

    We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.

    The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)

    1. View and search Envato sites 
    2.  Download your purchased items 
    3. List purchases you've made

    - https://prnt.sc/1b36kdk

    Please let me know if you need further help.

    Feel free to ask for anything you need.

    Kind Regards


  • SkinEezy replied
    January 3, 2022 at 9:27am

    Hi Neuron,


    I have added & activated API for the Amina theme, but I am unable to import the demo as it freezes in importing.
    I have been facing lots of issues due to this theme and I am not sure if it is stable for the future.
    Hence, I request you to initiate the refund so I can continue with the other theme and move forward with my business.

    Thank You!

  •  933
    Neuron replied
    January 4, 2022 at 8:52am

    Hi,

    We're so sorry for the late reply, we were on holiday and today we got back working, we'll cover as much as possible from now.

    Happy new year, we wish you all the best in 2022.

    We would be glad to help you to solve all of the issues that you're facing, I've already tried to log into your website to import the demo content for you, but the log-in information that you've sent me before is no more valid.

    But if you have already decided not to use the Amina theme, sure we'll accept a refund request, hope in the future our paths will cross again.

    - https://themeforest.net/refund_requests/new

    Feel free to ask for anything you need/

    Kind Regards


  • SkinEezy replied
    January 6, 2022 at 10:04am

    Hi,

    I have added the user with the same credentials, you guys may import the demo theme now. Also along with this, I also want the assurance that there won't be any further conflicts in this theme.I request you to import the demo ASAP so I can get my work done and then I don't have to initiate a refund as well.

    Thank You.

  •  933
    Neuron replied
    January 7, 2022 at 9:11am

    Hi,

    When I was trying to import the demo I got an Error 500, so this is not a theme issue, but a server issue.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • SkinEezy replied
    January 8, 2022 at 10:05am

    Hi,

    Below are my server configuration.

    Server configuration
    ------------------------
    allow_url_fopen = On
    display_errors = Off
    enable_dl = Off
    file_uploads = On
    max_execution_time = 400
    max_input_time = 60
    max_input_vars = 4000
    memory_limit = 256M
    post_max_size = 516M
    session.gc_maxlifetime = 1440
    session.save_path = "/var/cpanel/php/sessions/ea-php74"
    upload_max_filesize = 10M
    zlib.output_compression = Off


    Please import the demo ASAP.

    Thank You.

  •  933
    Neuron replied
    January 11, 2022 at 6:54pm

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    The wp-admin that you've sent is no longer working, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • SkinEezy replied
    January 22, 2022 at 9:57pm

    Hello, we have requested for refund long ago but still we have not received any refunds.
    Can you pls help me out with it?

  •  933
    Neuron replied
    January 22, 2022 at 10:42pm

    Hi,

    We'll accept the refund as soon as possible.

    Kind Regards


  • SkinEezy replied
    March 16, 2022 at 8:54am

    Hi there,

    I have been waiting for my refund for so long as we are not using your theme due to incompatibility. 
    Still didn't get any solution on this.

    Can you pls initiate the refund as requested earlier?
    Thanks

  •  933
    Neuron replied
    March 17, 2022 at 8:00pm

    Hi,

    I'll talk with the team and tell them to accept the refund as soon as possible, sorry for this situation.

    Kind Regards