Okay
  Public Ticket #2918621
Projects Carousel Problem/ Pages Missing
Closed

Comments

  • Victor started the conversation

    I have really problems with this product Bifrost, specifically whit this template Projects Carousel; you can watch the updates and initially you can surf the site watching the pages and everything but while you are doing that the pages start missing, I mean you can not see again the page if you want to link it again. So the template in Safari; some pages you can see it again, from 6 pages you only can watch again just 2, HOME really missing for ever, you can not watching again. In Chrome has the same problem. Responsive looks got the same problem, you can see it just one time then the content in pages are missing.

    The programmer says that all are installed correctly but we are really desperate cuz this problem has a lot of time.

    I attached some examples.

    I really appreciate your help!

    regards!

  •  871
    Neuron replied

    Hi Victor,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Victor replied

    Hi, I hope you can do something about it, thanks!

    url: https://ardeartdealer.com/wp-login.php
    user: ArtDealer
    pass: nEJR((Z!LntCJFIeCPfns%Ma

  •  871
    Neuron replied

    Hi Victor,

    Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.

    Bifrost Theme Version 2.2.2
    Neuron Core Plugin 2.1.6

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards