Okay
  Public Ticket #2893528
Install problem
Closed

Comments

  •   Anna started the conversation
  •  933
    Neuron replied

    Hi Ania,

    I saw that you were missing the plugins that are required by the theme, so I've installed them by going at Appearance > Install Plugins, now you can continue to activate the license and import the demo data.

    Feel free to ask for anything you need.

    Kind Regards


  •   Anna replied privately
  •  933
    Neuron replied

    Hi Ania,

    We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.

    The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)

    1. View and search Envato sites 
    2.  Download your purchased items 
    3. List purchases you've made

    https://prnt.sc/1b36kdk

    Please let me know if you need further help.

    Feel free to ask for anything you need.

    Kind Regards


  •   Anna replied privately
  •  933
    Neuron replied

    Hi Ania,

    Have you managed to solve it?

    Feel free to ask for anything you need.

    Kind Regards