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  Public Ticket #2886760
can't install demos or activate the theme
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  • Ruben started the conversation

    Cant activate the theme or install the demos. I'm trying since last Thursday but with no luck. I really need this working

  •  933
    Neuron replied

    Hi Ruben,

    After you install the theme you have to activate the license by going to Dashboard > Neuron > License, please check the following video on how to do it.

    Then, after you activate the license, you can go to Dashboard > Neuron > Demo Importer and import the Ginea theme demo, please check the following video on how to do it.

    If you need further help, please let me know.

    Warmest Regards,
    NeuronThemes


  • Ruben replied

    I already did that and can't still download the demos, nothing happened. It says "downloading " but then stops and the demos doesn't show up

  •  933
    Neuron replied

    Hi Ruben,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   Ruben replied privately
  •   Ruben replied privately
  •  933
    Neuron replied

    Hi Ruben,

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    So, when you do the recommended changes, please try again to import the Ginea demo, if you can't manage to do these changes, you can tell me and I'll help you.

    Feel free to ask for anything you need.

    Kind Regards