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  Public Ticket #2885580
I can not upload theme
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  • CA started the conversation
    October 2, 2021 at 7:59am

    Import Failed

    Whoops, there was a problem importing your content.

    error.svg

    An error occurred while fetching file from: https://neuronthemes.com/arkhitekton/demo-importer/content.xml! Reason: 503 - Service Unavailable.

  •  933
    Neuron replied
    October 2, 2021 at 1:02pm

    Hi,

    It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.

    - https://neuronthemes.com/arkhitekton/demo-importer/main-demo.xml

    So there are two solutions.

    1) Contact the hosting provider and explain the issue (503 issue in importing).

    2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).

    Feel free to ask for anything you need.

    Kind Regards


  •   CA replied privately
  •  933
    Neuron replied
    October 5, 2021 at 4:28pm

    Hi CA,

    We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use them. The reason why we could incorporate the photos inside the demo after the import is simply for aesthetic reasons.

    Themes that contain the 'Free images Included' badge in the preview contain images that are allowed to be used by you without the permission of the author.

    So you can provide me with your wp-admin and I will import it.

    Feel free to ask for anything you need.

    Kind Regards


  •   CA replied privately
  •   Neuron replied privately
  •   CA replied privately
  •  933
    Neuron replied
    October 6, 2021 at 12:04pm

    Hi CA,

    I tried to import the demo with images included, but it gave me an Error 500.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • CA replied
    October 6, 2021 at 6:08pm

    Hi.

    All the parameters set n the documentation have been followed, the php settings are those you specify, you can alter these options via the MultiPHP INI Editor. You could have already checked this fact since you already have cpanel access. You have access to multiple php versions via the multiphp manager option in cpanel if you need a different php version.

    As for the error 500 you mentioned, the error log seems to indicate that your script tried to alocate around 350 Mb. Maybe increase the memory_limit parameter before you try again?

    Tks.

  •   Neuron replied privately
  • CA replied
    October 7, 2021 at 6:35am

    Right...

    I've increased the memory_limit parameter to 512, now the import tool works. I've imported the xml file you sent, as far as I can see there are a few hundred MB worth of files in the uploads folder. Still, all the demo pages are presenting with only placeholders...

  •  933
    Neuron replied
    October 7, 2021 at 11:16am

    Hi,

    That's strange, anyway, I've just reimported the demo on your site, this time with the images included.

    Feel free to ask for anything you need.

    Kind Regards