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  Public Ticket #2883443
Demo import - 503 error
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Comments

  • Franck started the conversation
    September 29, 2021 at 12:58pm

    Hi, 

    I'm experiencing a 503 error while trying to import the demo data.

    Required plugins are correctly installed and activated. 

    I can't find the NEURON activation page, may be the cause of this error ? 

    The message I get : 

    Import Failed

    Whoops, there was a problem importing your content.

    error.svg

    An error occurred while fetching file from: https://neuronthemes.com/arkhitekton/demo-importer/content.xml! Reason: 503 - Service Unavailable.


  •  867
    Neuron replied
    September 29, 2021 at 3:19pm

    Hi,

    It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.

    - https://neuronthemes.com/"theme-name"/demo-importer/main-demo.xml

    So there are two solutions.

    1) Contact the hosting provider and explain the issue (503 issue in importing).

    2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).

    Feel free to ask for anything you need.

    Kind Regards


  • Franck replied
    September 29, 2021 at 4:27pm

    OK, I imported the XML fille manually and it's OK, thanks ! 

  •  867
    Neuron replied
    September 30, 2021 at 10:44am

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes