Okay
  Public Ticket #2877483
Templates not working
Closed

Comments

  • hamidreign started the conversation

    I purchased the Kaon theme and thought that I'd be able to access the Clairus templates, but I can't. I'm also a bit new to Wordpress so I don't know how to really work around it. Is there any way you could help me?

  • hamidreign replied

    It keeps giving me this message when I click import demo, and then when I put in the license number and activate it, it looks like screenshot #2, which I'm guessing is right. Then I have to keep repeating this process but it's just a rabbit hole that leads nowhere.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   hamidreign replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just checked your website and saw the license was activated, I could also see the demos at Dashboard > Neuron > Demo Importer.

    Feel free to ask for anything you need.

    Kind Regards