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  Public Ticket #2876858
not able to import theme
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  • admissions123 started the conversation

    hi team , 
    I've installed the neuron/kaon but its failing to import thinkBig podcast theme. it gets stuck on loading. pls help

  •  933
    Neuron replied

    Hi,

    1) First of all, please make sure that you're running the latest version of the Neuron Builder plugin (v.1.0.4.2) you can update it by going to Dashboard > Plugins, but if you can't find the latest version there you can tell me and I'll attach it on the reply.

    https://prnt.sc/1t2jxhg

    2) PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • admissions123 replied

    hi I was able to import the theme but pages are distorted.

    7997262346.png
  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   admissions123 replied privately
  •  933
    Neuron replied

    Hi,

    Can you please give me full access, so I can take a deep look, and tell me if its needed, can I reset the website, is there any template or anything that you don't want to loose, if not, then I'll reset the site and import the Podcast demo again.

    Feel free to ask for anytihng you need.

    Kind Regards