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  Public Ticket #2872747
elementor neuron builder widgets
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Comments

  • George started the conversation

    Hello! I've some issue trying to build a page. I cannot use items under neuron builder in elementor. It shows me the elementor "pro" label next to the name and I'm able only to click "See it in action" without having the option to drag the item into section or whatever... Do I miss something about the licensing and this pro sign, or what? I love this theme so far. It's easy to use, and your demos/templates are great!

  •  870
    Neuron replied

    Hi George,

    You have to activate the license, so to activate it you have to go to  Dashboard > Neuron > License, for more please check the following video on how to activate any Neuron Theme in WordPress.

    Feel free to ask for anything you need.

    Kind Regards


  • George replied

    Hi again :) That's something that I've mentioned in my previous ticket - After licensing, it gives no positive response. Your team said that everything is OK with the activation no matter I don't have the green activation sign. Now I've created second token, used it to activate the theme for second time, and after clicking save changes it just reloads the same form, without any confirmation about is it activated or not. Then I've noticed the button up right saying "activate neuron builder" and clicked on it and voila, now the neuron builder are active for using in elementor ( without giving me any positive response about activation or so on). I'm pretty sure more people will struggle with this, so hopefully they will use the search and find this ticket. Thank you for the fast response and I hope that I was useful too on the customer site of the theme usage :) Have a great day!

  •  870
    Neuron replied

    Hi George,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   George replied privately
  •  870
    Neuron replied

    Hi George,

    Have you managed to solve it? I've just checked your website and all of the Neuron elements are working as excepted, also the license was activated.

    https://prnt.sc/1sj72ls

    - https://prnt.sc/1sj6iu8

    - https://prnt.sc/1sj6kb9

    Feel free to ask for anything you need.

    Kind Regards