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When uploading this theme to my host (Siteground), it uploads just fine but when I go to import one of the demos, I get the following error:
An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/multi-purpose/wedding.xml! Reason: 503 - Service Unavailable.
I spoke with the support team over at Siteground and they can't see an issue on their end and suggested I speak with the people behind the theme, so here I am. Thanks!
When uploading this theme to my host (Siteground), it uploads just fine but when I go to import one of the demos, I get the following error:
An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/multi-purpose/wedding.xml!
Reason: 503 - Service Unavailable.
I spoke with the support team over at Siteground and they can't see an issue on their end and suggested I speak with the people behind the theme, so here I am. Thanks!
Hi,
It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.
- https://neuronthemes.com/"theme-name"/demo-importer/main-demo.xml
So there are two solutions.
1) Contact the hosting provider and explain the issue (503 issue in importing).
2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).
Feel free to ask for anything you need.
Kind Regards