I just bought the theme and tried installing it regarding the youtube video from you. It worked until I got to the wizard page. That page isn't showing for some reason. See attachments.
Now I can't access my wordpress dashboard anymore because there was a critical mistake noticed. I got an error notification by mail that this happend during the downloading of the neuronbuilder plugin.
I've just logged into your website and checked it, the error may come from the One Click Demo Importer plugin, so I've deleted it, you don't need that plugin because the demo is already included in the theme.
So now you can go and activate the license by going to Dashboard > Neuron > License, then you can import any pre-made demo of the Kaon theme.
I've just checked your site and saw that the license was activated successfully, we're sorry that you haven't received any message when the license was activated, but we're currently working on it, so now you can continue to work with the theme and importing the demo by going at Dashboard > Neuron > Demo Importer.
You can take a look at the Documentation of the theme, also at the Video Tutorials, where you'll find anything you need to know on working with the Neuron Builder and Kaon Theme.
Thanks! When I look at my plugins I only see neuron builder. But I also wanted the recommended plugins from the wizard like the revolution slider. Because the wizard process errored I don't know if everything and all plugins are set up properly now..
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Or you can just tell me which demo you want to import, so I can log into your website and do the changes that we've mentioned above, and then I'll import the demo.
I don't know how all this php coding works. I wanted to import the mondrian demo. But actually, I just want to be able to import and delete demo templates without issues, so I can experiment a little. Can you please try fix it for me, so I won't have trouble anymore. You have my wp-admin.
Just before I import the demo, can we please reset your wp and start it from the beginning, so I was asking you if I could delete these portfolio items, or if you're going to keep them, I will save as templates and then import them after the reset.
Yes that is alright. Mondrian is the demo I want to try out first. But I hope after this reset that I can just import and delete themes without any trouble like shown in the neuron youtube tutorials. Is that possible?
The import is running into an issue with the Elementor Pro version, so I had to deactivate it until I finish the demo import, can you please take a look at it.
And unfortunately, we've removed the demo delete(updated) button from the demos, as it wasn't working as excepted (we're working on fixing it), but if you want to mix the demos, you can do it by importing a demo save the page that you want to use from that demo and reset your WP, then import the other demo and save the page that you want to use and reset the WP again.
No problem. But can you please try to fix, so I can use the theme as advertised and not spend days trying to figure things out. I am not a wordpress professional. The only way I get things done is by watching tutorials, and if the theme isn't working I can't do anything.
Unfortunately, it will take time until we fix it because it isn't a minor issue, but you can mix the demos as we've told you before with the WP Reset plugin and by saving the pages as templates, if you can't manage to do it by yourself you can just tell us and we will be glad to help you.
I just bought the theme and tried installing it regarding the youtube video from you. It worked until I got to the wizard page. That page isn't showing for some reason. See attachments.
Now I can't access my wordpress dashboard anymore because there was a critical mistake noticed. I got an error notification by mail that this happend during the downloading of the neuronbuilder plugin.
Hi,
Can you please remove the Neuron Builder plugin then provide me with your wp-admin, so I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
I can't access my dashboard anymore since I installed it, so I don't know how to remove it.
Do I need to give u my username and password?
Hi,
Can you please check the article below on how to debug this error, so we can know where's it coming from?
- https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just logged into your website and checked it, the error may come from the One Click Demo Importer plugin, so I've deleted it, you don't need that plugin because the demo is already included in the theme.
So now you can go and activate the license by going to Dashboard > Neuron > License, then you can import any pre-made demo of the Kaon theme.
Video Tutorial on How to Activate any Neuron Theme in WordPress
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just checked your site and saw that the license was activated successfully, we're sorry that you haven't received any message when the license was activated, but we're currently working on it, so now you can continue to work with the theme and importing the demo by going at Dashboard > Neuron > Demo Importer.
You can take a look at the Documentation of the theme, also at the Video Tutorials, where you'll find anything you need to know on working with the Neuron Builder and Kaon Theme.
Feel free to ask for anything you need.
Kind Regards
Thanks! When I look at my plugins I only see neuron builder. But I also wanted the recommended plugins from the wizard like the revolution slider. Because the wizard process errored I don't know if everything and all plugins are set up properly now..
Hi,
You can install the recommended plugins by going to Dashboard > Appearance > Install Plugins.
Feel free to ask for anything you need.
Kind Regards
If I try to import a demo it doesn't work. It just loads for awhile and stops.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
PHP Recommendations
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Or you can just tell me which demo you want to import, so I can log into your website and do the changes that we've mentioned above, and then I'll import the demo.
Feel free to ask for anything you need.
Kind Regards
I don't know how all this php coding works. I wanted to import the mondrian demo. But actually, I just want to be able to import and delete demo templates without issues, so I can experiment a little. Can you please try fix it for me, so I won't have trouble anymore. You have my wp-admin.
Hi,
Just before I import the demo, can we please reset your wp and start it from the beginning, so I was asking you if I could delete these portfolio items, or if you're going to keep them, I will save as templates and then import them after the reset.
Feel free to ask for anything you need.
Kind Regards
Everything can be deleted except media (photos) and plugins. is that ok?
All those portfolio posts were from import attempts which failed.
Hi,
Sorry for the late reply, somehow I missed your ticket.
After the reset, the media files will remain in the wp-uploads folder untouched but will no longer be listed under Media in the admin.
And the plugins won't be deleted, they'll be activated also after the reset, so you don't have to worry about the plugins.
So if you tell me I can reset it immediately and import the demo that you want.
Feel free to ask for anything you need.
Kind Regards
Yes that is alright. Mondrian is the demo I want to try out first. But I hope after this reset that I can just import and delete themes without any trouble like shown in the neuron youtube tutorials. Is that possible?
Hi,
The import is running into an issue with the Elementor Pro version, so I had to deactivate it until I finish the demo import, can you please take a look at it.
And unfortunately, we've removed the demo delete(updated) button from the demos, as it wasn't working as excepted (we're working on fixing it), but if you want to mix the demos, you can do it by importing a demo save the page that you want to use from that demo and reset your WP, then import the other demo and save the page that you want to use and reset the WP again.
Feel free to ask for anything you need.
Kind Regards
what do you mean? what is a demo button?
Hi,
Sorry, I meant the demo delete button that was shown on the tutorials on youtube, sorry for that.
Kind Regards
No problem. But can you please try to fix, so I can use the theme as advertised and not spend days trying to figure things out. I am not a wordpress professional. The only way I get things done is by watching tutorials, and if the theme isn't working I can't do anything.
Hi,
Unfortunately, it will take time until we fix it because it isn't a minor issue, but you can mix the demos as we've told you before with the WP Reset plugin and by saving the pages as templates, if you can't manage to do it by yourself you can just tell us and we will be glad to help you.
Feel free to ask for anything you need.
Kind Regards