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  Public Ticket #2857959
License Verification
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  • loachang started the conversation

    Hi, I watched the “How to Install any Neuron Theme via WordPress” video, and I got a problem in License Verification part, there is no place I can type the code

    I also asked this  question on envato, but I'm not sure where and how can I get the neuron builder plug-in.

    Purchase codes: 92d0297b-ee5f-4a2e-9c1e-d9029fe8ea51
    Thank you! 

  •  870
    Neuron replied

    Hi,

    You’re missing the Neuron Builder plugin, so please go to Dashboard > Appearance > Install Plugins and install it, then to activate the license you have to go to Dashboard > Neuron > License.

    Please check the attached screenshots.

    https://prnt.sc/1qjkcfj

    https://prnt.sc/1qjkezw

    If you can't install it by yourself, you can provide me with your wp-admin, so I can do it for you.

    Feel free to ask for anything you need.

    Kind Regards


  •   loachang replied privately
  •   Neuron replied privately
  • loachang replied

    Hi
    I just read the code and found that the program cannot run and automatically download the plugin that I need.
    I found the download URL of Plugin in the code and uploaded it to Wordpress to solve this question.

    But now, the demo importer broken :( it just keep showing the running button and crush in the end.
    There are too many problems in the file.

  •  870
    Neuron replied

    Hi,

    It seems like a server issue, so can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   loachang replied privately
  •   Neuron replied privately
  •   loachang replied privately
  • loachang replied

    I've modified the php.ini file as your recommendations, but the demo importer is still empty.

    And when I tried to execute "create your first page", the site seems to break down. (as fig) 

    Could you please tell me what is going on now? Is there any possibly to get a refund?

  •  870
    Neuron replied

    Hi,

    The error 504 Gateway Timeout server error response code indicates that the server while acting as a gateway or proxy, did not get a response in time from the upstream server that is needed in order to complete the request, can you please check the article below on how to fix it.

    - https://blog.hubspot.com/marketing/504-gateway-timeout

    It would be better if you could provide me with your wp-admin, so I could take a look at it, and fix this issue.

    Feel free to ask for anything you need.

    Kind Regards