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  Public Ticket #2857780
error when manual scrolling on mobile devices when there is a portfolio block
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  • ToniRubenz started the conversation

    Hello there

    I have started to work with your template and I have found a small bug in the version for mobile devices. I have tried in Chrome, Firefox, Opera and Edge and I always get the same error.

    When you scroll on a page that has a portfolio block there are certain points where it jumps to specific areas of the content in a forced way. I leave the link where you can see a couple of videos captured on the mobile.

    https://imgur.com/a/A1VhGLR

    If I had the knowledge I would try to solve it myself and I would share the solution with you but it is not like that.

    Thank you very much for your attention and congratulations for this fantastic job.

  •  933
    Neuron replied

    Hi Toni,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  • ToniRubenz replied

    Hello, I have no problem giving you access to my wordpress administration panel but the video captures correspond to your own installation of the theme.

    In my own installation the problem with scrolling on pages that have a portfolio section is exactly the same. I think it is a template error that affects everyone equally.

    I leave you another different capture of your own website in which you can see the random jumps that occur when you do manual scrolling. I have tried it on several mobiles and there is the same problem in all of them.

    https://imgur.com/a/V72jOI3

    Sorry if I explain myself wrong but English is not my language, greetings and thanks for your attention.

  •  933
    Neuron replied

    Hi Toni,

    Can you please add the following code at Elementor Site Settings > Custom CSS, and tell me if the issue is gone, because this scrolling issue seems to be caused by the masonry layout.

    @media (max-width: 1279px) {
        selector .l-neuron-grid__item {
            position: relative !important;
            left: 0 !important;
            top: 0 !important;
        }
    }

    https://prnt.sc/1qgxfub

    Feel free to ask for anything you need.

    Kind Regards


  • ToniRubenz replied

    Good afternoon and thank you for responding so soon.

    When you add the code in the elementor CSS editor the problem disappears, it also happens when you do it in each article in the portfolio that although I had not commented on it, they also present that error in the scroll.

    Thank you very much again and I hope these messages help you to improve your theme in future updates.

  •  933
    Neuron replied

    Hi Toni,

    You're welcome anytime and thank you for reporting this issue and helping us to improve the Neuron Builder.

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Warmset Regards,
    NeuronThemes