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  Public Ticket #2857096
error on instalation
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Comments

  • George started the conversation

    I've just purchased your beautiful theme, but have troubles since the beginning of using it. Right after uploading and installing, I get error message right after clicking "Activate". I do refresh and can get to setup theme, go trough the setup process with setting logo, name, installing plugins, and then is following by some bug in activating neuron theme license. When I click verify token, it does nothing. On second click it redirects me to wp, on the license section in neuron submenu. Token is more than double checked to be with the needet permissions, but nothing happens nor after clocking save changes. Then I try to import Otivar demo to try using the page, but it ends up with endless spinning/loading wheel and that's it. I attach all the steps I wrote about, also the sys information. Pretty sure it's some kind of mine mistake and hopefully there be quick and easy solution.

    Best regards,
    George

  •  933
    Neuron replied

    Hi George,

    It seems that you've already managed to activate the license as the demo is displaying at Neuron > Demo Import, we're sorry that you haven't received any messages when the demo was successfully activated, we're working on it so when you activate the license you'll see a message below the form.

    So the main issue right now seems to be that error that is appearing, and you can solve it easily by checking the article below.

    - https://neuronthemes.com/how-to-fix-cannot-modify-header-information

    If you need further help please let me know.

    Warmest Regards,
    NeuronThemes