this is the third time that I post a ticket concerning a scroll problem on the template.The website works correctly, except when I have to scroll the pages on smartphones. I have tested it in several models (iPhone, 3 different Android models) but the problem is still there. When I scroll down the page, it jumps to the top and the navigation is messed up.
On the last ticket of months ago, you promised me to give an answer in a short time. It has been a while since then…Can you please propose me a solution for the issue?
I'm so sorry for the late reply, I apologize that I've forgotten to get back to you with a response.
This issue was caused by the masonry layout of elements, so I've added the following code at Elementor Site Settings > Custom CSS to remove the masonry layout for the mobile version, and now the scrolling issue seems to be gone, can you please check it.
The scroll is working correctly now. However another bug came back, that is the logo disappears when I see the site on a smartphone, and one cannot see my name.
Have you managed to solve the issue with the logo, it was displaying alright on my smartphone, but I couldn't take a screenshot because of the security policy.
Dear all,
this is the third time that I post a ticket concerning a scroll problem on the template.The website works correctly, except when I have to scroll the pages on smartphones.
I have tested it in several models (iPhone, 3 different Android models) but the problem is still there.
When I scroll down the page, it jumps to the top and the navigation is messed up.
On the last ticket of months ago, you promised me to give an answer in a short time.
It has been a while since then…Can you please propose me a solution for the issue?
Thank you for your attention,
best wishes,
Flavio
Hi Flavio,
I'm so sorry for the late reply, I apologize that I've forgotten to get back to you with a response.
This issue was caused by the masonry layout of elements, so I've added the following code at Elementor Site Settings > Custom CSS to remove the masonry layout for the mobile version, and now the scrolling issue seems to be gone, can you please check it.
- https://prnt.sc/1qgxfub
@media (max-width: 1279px) { selector .l-neuron-grid__item { position: relative !important; left: 0 !important; top: 0 !important; } }Feel free to ask for anything you need.
Kind Regards
Thank you for the reply and solution,
The scroll is working correctly now.
However another bug came back, that is the logo disappears when I see the site on a smartphone, and one cannot see my name.
Can you change that?
Thank you again for your help,
best wishes
Flavio.
Hi Flavio,
Have you managed to solve the issue with the logo, it was displaying alright on my smartphone, but I couldn't take a screenshot because of the security policy.
Feel free to ask for anything you need.
Kind Regards
Hello,
I just checked again and it does not appear.
I had the same problem before, then you corrected and now it disappeared again.
Just checked again… on Firefox it does not appear, on Chrome yes but I don't know if there is a cache on the browser…
Hi,
Can you please set the width of the logo with pixels, I've just set it to 200px and now the logo is displaying alright.
- https://prnt.sc/1qhmzhw
Feel free to ask for anything you need.
Kind Regards