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  Public Ticket #2848160
Fatal error code after updating the Neuron Builder plugin
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  • Hasnain Syed started the conversation

    I updated the Neuron Builder plugin and the site no longer loads. The site worked fine before updating the plugin. Here's the error I get:

    Fatal error: Access level to NeuronModulesThemeBuilderDocumentsTheme_Document::get_create_url() must be public (as in class ElementorCoreBaseDocument) in /home/customer/www/amhp.us/public_html/vaccine/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php on line 53

    I already tried changing the permissions for "theme-document.php" from 644 to 755. That didn't work. I changed the PHP version in .htaccess from 7.0 to 7.9 and that didn't work. 

    When I deactivate the Neuron Builder plugin, the header, footer, slider, and other parts of the site don't look or function properly -- as is expected. 

    I don't know how to fix this issue. Please help. 

  •   Neuron replied privately