The theme has got so many problem: the logo disappears, the slider doesn't slide, the form doesn't work with contact form 7, the font in the demo doesn't exist when import the real demo. I can't do my work in serenity. I am very frustrated. I ask you for a refund.
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, so I can have a quick look into your website and check what's going on with those issues, we believe that we can solve these issues and you can continue to work with our Merope theme if you want.
I found your reply down to a comment on ThemeForest that say this:
"It should work without any problem, we’ll be pleased to assist you with that. We offer a refund policy within 30 days if the theme doesn’t meet your needs, so nothing to worry about "
So please, can you go on to the refund so that I can continue to my work? I have to finish my work and I need to receive the refund. Thank you so much for your comprehension.
The theme has got so many problem: the logo disappears, the slider doesn't slide, the form doesn't work with contact form 7, the font in the demo doesn't exist when import the real demo. I can't do my work in serenity. I am very frustrated. I ask you for a refund.
Please, let me know.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, so I can have a quick look into your website and check what's going on with those issues, we believe that we can solve these issues and you can continue to work with our Merope theme if you want.
Feel free to ask for anything you need.
Kind Regards
Hi,
Thank you so much for your support, but I prefer to receive the refund if it possible.
Let me know.
Thank you
Hi,
I found your reply down to a comment on ThemeForest that say this:
"It should work without any problem, we’ll be pleased to assist you with that. We offer a refund policy within 30 days if the theme doesn’t meet your needs, so nothing to worry about
"
So please, can you go on to the refund so that I can continue to my work? I have to finish my work and I need to receive the refund. Thank you so much for your comprehension.
Let me know asap, thank you
Bye!
Hi Alex,
Sure, since the Merope theme doesn't work without a license, we're able to accept the refund request without a problem
Make sure to ask it at the Envato.
Kind Regards
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Hi,
Thank you so much for the reply, I did my request on Envato as you asked me.
I'm waiting for your reply.
Thank you, bye!
Hi,
Did you see my request?
Thank you so much
Hi,
We've already accepted the refund, hope in the future our paths will cross again
Feel free to ask for anything you need.
Kind Regards
Hi,
I hope too. Thank you so much for everything.
Kind Regards