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  Public Ticket #2842703
License verification problem
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Comments

  • ciglid started the conversation

    I created a token and entered the number in the designated field, but the verification failed. I attached the screenshot of the neuron license page I see on my WP panel. What should I do to verify my license. Thank you. 

  •  867
    Neuron replied

    Hi,

    Can you please check the following video on How to Activate any Neuron Theme in WordPress?

    Feel free to ask for anything you need.

    Kind Regards


  • ciglid replied

    Hi,

    I have exactly done what is shown in the video before. Somehow it doesnt work. Could you please help me solve this issue?

  •  867
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • ciglid replied

    This is a public ticket though. How can I send you my info securely?

  •  867
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please make sure to click on private reply, so no one else will be able to view your reply.

    https://prnt.sc/1ljzz7a

    Feel free to ask for anything you need.

    Kind Regards


  •   ciglid replied privately
  •  867
    Neuron replied

    Hi,

    I've just checked your website and saw that the license was activated and everything is alright, you can continue working on your site.

    You can start importing any demo of the theme if you want to use it.

    - https://prnt.sc/1lqk5py

    You can also take a look at the documentation of the theme, also at the video tutorials on Youtube, so you'll get to know how you can work with the Kaon theme.

    Feel free to ask for anything you need.

    Kind Regards


  • ciglid replied

    Thank you for your help.

  •  867
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes