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  Public Ticket #2827009
Elementor not loading
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Comments

  • pierreee1 started the conversation
    July 15, 2021 at 9:48pm

    Hello,

    I just installed Torfa theme and Elementor to start building the site but when I edit any page with Elementor, panel keeps loading. I checked the steps in this page (https://elementor.com/help/elementor-widget-panel-not-loading/) to resolve the issue.
    I found that only when I disable the Neuron Core plugin, the Elementor panel loads fine.

    I found this PHP Log message:

    PHP: 2021-07-15 21:35:17 [warning X 7][/home1/timmaxey/public_html/imidia/wp-content/plugins/elementor/core/common/modules/ajax/module.php::269] Cannot modify header information - headers already sent by (output started at /home1/timmaxey/public_html/imidia/wp-content/plugins/neuron-core-torfa/includes/widgets/posts/options/content/functionality.php:1) [array ( 'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )

    What should I do? Re-Install the theme and Elementor? Is there a step I missed?


    Thank you,

    Pierre

  •  933
    Neuron replied
    July 16, 2021 at 7:10am

    Hi Pierre,

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • pierreee1 replied
    July 16, 2021 at 6:48pm

    Hi,

    Hosting company made the changes to the PHP Recommendations but the Elementor panel keeps loading.

  •  933
    Neuron replied
    July 16, 2021 at 8:36pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   pierreee1 replied privately
  •  933
    Neuron replied
    July 19, 2021 at 8:24am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    We've just updated the Neuron Core plugin, so now this issue is gone, can you please take a look at it.

    Feel free to ask for anything you need.

    Kind Regards


  • pierreee1 replied
    July 21, 2021 at 3:44pm

    Thank you, I think is working now. I'll ask you if something happens.

  •  933
    Neuron replied
    July 21, 2021 at 3:46pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • pierreee1 replied
    July 27, 2021 at 4:58pm

    One thing. Every time I re-load pages, images, portofolio carousels or grids and animated texts don't load again. When I clear the cache they re-appear but they should load every time. What could be happening?

  •  933
    Neuron replied
    July 28, 2021 at 7:15am

    Hi,

    Can you please add the following code at Appearance > Customize > Additional CSS?

    .wow {
    visibility: visible !important;
}

    Feel free to ask for anything you need.

    Kind Regards


  • pierreee1 replied
    July 29, 2021 at 1:09am

    Thank you. That fixed it.

    Pierre

  •  933
    Neuron replied
    July 29, 2021 at 7:26am

    Glad to knowsmile.png

    Feel free to ask for anything you need.

    Kind Regards


  • pierreee1 replied
    July 29, 2021 at 11:46pm

    Is it possible to show images description or title in the portfolio gallery?

  •  933
    Neuron replied
    July 30, 2021 at 8:01am

    Hi,

    We're sorry but that's not possible at all.

    Feel free to ask for anything you need.

    Kind Regards


  • pierreee1 replied
    July 31, 2021 at 4:09pm

    All right.

    I'm having trouble with a Post widget. I'm trying to add a Metro style Portfolio but it doesn't show up. It works with Masonry, Fit Rows and Justified. Any idea?

  •  933
    Neuron replied
    August 2, 2021 at 7:44am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just checked it on your website, and the Metro layout is working as excepted with the Portfolio items, I've created a sample page on your website, so you can take a look at it.

    - https://prnt.sc/1iautnm

    - https://imidia.tmaida.com/test-by-neuron/

    Feel free to ask for anything you need.

    Kind Regards


  • issima replied
    August 2, 2021 at 3:31pm

    Hallo, I have the same problem, Elemento keeps loading. I have Neuron Core Plugin 1.0 version. How can I fix it?

    Thank you in advance,

    Cristina

  •  933
    Neuron replied
    August 2, 2021 at 3:38pm

    Hi Cristina,

    Can you please create a new ticket and provide me with your wp-admin, so I will have a quick look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • DigiMarv replied
    August 31, 2021 at 8:01am

    Hello, I am facing the same issue, Elementor editing panel keeps loading. I have Neuron Core Plugin 1.0 version. Please help.

    As for submitting a new ticket, I got this theme from envato as a free gift.

    Thank you in advance,

    Ibrahim

  •  933
    Neuron replied
    August 31, 2021 at 8:28am

    Hi Ibrahim,

    We're sorry but support and updates are not included in free packages.

    Warmest Regards,
    NeuronThemes