Okay
  Public Ticket #2810382
Editing the template
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Comments

  • Andrea Balzano started the conversation

    Hi, i would like to know if it is possible to upload the theme with images included. I just need them for reference, in order to orient myself better around the settings as i am not a full wordpress expert.

    Thank you

  •  867
    Neuron replied

    Hi Andrea Balzano,

    Can you please provide me with your wp-admin, so I can import you the demos with images included, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   Andrea Balzano replied privately
  •   Neuron replied privately
  •   Andrea Balzano replied privately
  •  867
    Neuron replied

    Hi Andrea Balzano,

    I've just imported the demo pages with images included, can you please take a look at the demo pages.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Fantastic, thank you so much :)

    I will probably be back with other questions when i setup the shop as it is my first time doing an e-commerce.

    Thank you again for the great work!!

  •  867
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • Andrea Balzano replied

    Will do it for sure :)

  •  867
    Neuron replied

    Glad to knowsmile.png

    Kind Regards


  • Andrea Balzano replied

    Hi!

    I have been working around the template and so far my experience has been great :) i also left my 5 stars rating few moments ago.

    I am reaching out because i need a little help solving some issues that i can't figure out how to fix, hope you can help me with them.

    For the moment, i haven't started yet customizing the shop part which could be a little difficult for me, but will come back later for it.

    I have 3 small issues right now:

    1. on the FAQ page, the logo on the top left is stretched and I cannot understand why is happening.

    2. in the PORTFOLIO section, i can't find a way to change the yellow color when hovering over the title & tag of the projects (the same happens in the home page as well); the arrow of the carousel as well, can't figure out how to change color of them (always replace yellow with red)

    3. in the CONTACT section, when i send a message, a green rectangle with a grey text appear, and i don't know how to edit the colors of it. Also i would like to change the font of the contact form with the same used in all the website (Poppins).

    Could you please guide me about how to solve these issues? Thank you so much!

    Since i haven't received yet a reply i also need to ask you another issue i am facing:

    4. I can't set up the Blog as "Blog Wide Grid" page as the main one.. Somehow it keep showing the regular blog.

    Thanks a lot!

  •  867
    Neuron replied

    H Andrea Balzano,

    1) You can change the size of the logo in the FAQ page by adding the following code at Appearance > Customize > Additional CSS.

    .page-id-17 .a-logo--image img{
        width: 120px !important;
        height: 100px !important;
    }
    

    2) You can change it by adding the following code at Appearance > Customize > Additional CSS.

    .o-neuron-hover-holder__body-meta__title a:hover {
        color: red !important;
    }

    3) You can change it by adding the following code at Appearance > Customize > Additional CSS.

    .wpcf7 form.sent .wpcf7-response-output,  
    .wpcf7 form.invalid .wpcf7-response-output, 
    .wpcf7 form.unaccepted .wpcf7-response-outputt {
        border-color: #FFF !important;
        color: #FFF !important;
    }
    .wpcf7-form input {
        font-family: 'Poppins';
    }
    

    4) That's happening because when you assign a page as the blog page by going to Dashboard > Settings > Reading, the page that you'll assign will get the default archive/blog page style, because the blog/archive pages aren't editable with Elementor.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Hi, thank you for the quick feedback.

    1. Fixed

     2. the categories are still yellow, can you also add the code for them? also the carousel arrows (https://www.thetemplatetemple.com/portfolio/crossfit-corsico/) are still yellow, is it possible to change the standard color in the options of the template?

    3. Thank you, still the "message" section is in a different font, maybe a line code to add?

    4. Fixed i think :) but the hover text is yellow, as well as the button "show more" posts

    5. for the shop setup, is it the same as for the blog?

  •  867
    Neuron replied

    Hi Andrea Balzano,

    1) Glad to knowsmile.png

    2) I've just added some code at Appearance > Customize > Additional CSS, can you please take a look at it?

    3) Sorry I haven't noticed it, but I've fixed it now.

    4) I've added the following code at Appearance > Customize > Additional CSS, can you please take a look at it?

    .a-button.a-button--theme-color {
        color: #FFF !important;
        border-color: #da3520 !important;
    }
    

    5) When you create a page with Elementor and then assign it at WooCommerce > Products > Shop Page, it will lose the design that you've created with Elementor and will get back to the default Shop page style that was created via the theme, that happens because you can't edit a shop page via the Elementor.

    This is because if you select a page to be the WooCommerce Shop page, then the WooCommerce plugin takes over and assigns the WooCommerce template to that page, which is then not editable in Elementor. That is how the two plugins interact, Elementor and WooCommerce.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Thank you so much! I really appreciate your help and everything is perfect :)

    I hope you don't hate me for asking some more help XD

    I have some minor issues here and there still with the yellow color and some buttons where the inner text is black instead of white.

    I attach some screenshot; i would do it myself but i don't know if there is a way without adding the custom code? I can't figure out what to change to make it work.

  • Andrea Balzano replied

    Here some others.

    Lastly, inside the product page, the images seems to be blurred, i thought it was activated the "thumbnail" option but seems is not.. 

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I've just added some more code at Appearance > Customize > Additional CSS to change those colors, and all of those are coming from the theme because as you could see from the demo page, the yellow color is the main color of the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Thank you.

    Yes i still see the rating stars colored in yellow, and the buttons with the black text, is it possibile to change those too?

    Also the "Loading...", "View Cart" & "Check Out"  buttons, still with yellow text.

    About the product page, is still blurred somehow, is it made on purpose to hover over it to zoom in and see the details?

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I've just changed those colors that you've asked for, so can you please check them now?

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Thank you so much! Will let you know if i find still some yellow color that i cannot change by myself! 

    I have only one more question at the moment, see screenshot attached:

    The images of the test product i made is blurred/pixelated and i cannot understand why or how to remove the "thumbnail" effect.

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I've customized some theme code to change the size of the images on single product pages, so can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Thank you, now it looks perfect!

    Thank you so much for the support! I should be 99% complete with it now

  •  867
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    Kind Regards,
    NeuronThemes


  • Andrea Balzano replied

    Hi! i almost finished to setup my website and everything went smoothly so far.

    Now i have a problem, somehow the shop pages resetted!

    It was setup like the page "shop wide grid" like this: https://preview.themeforest.net/item/torfa-multiconcept-agency-theme/full_screen_preview/23687032

    But now i don't know why everything disappeared.. Can you help me restoring it?

    I have updated the plugins yesterday, that might be a reason?

  • Andrea Balzano replied

    I solved it: when i updated woo-commerce the shop page has been automatically updated to "main shop page" of the theme, removing the elementor editability.

    I just duplicated it and i can see the setup is still present.

    Sorry for bothering

  •  867
    Neuron replied

    Glad to know that you've managed to solve itsmile.png, feel free to ask for anything you need

    Kind Regards,
    NeuronThemes


  • Andrea Balzano replied

    Hi, here i am with another round of questions, i am getting close to finish the website and wrap it up :)

    1 - i would like to change the hover color on the cookie consent bar, is it something you can do or is related to that plugin? i would like if possible to keep the text in white, not red that becomes not readable

    2 - somehow i can't understand why the widget that point to the product on sale does not work (also all other list related to products do not show up)

    3 - could you change the hover color of the review button in the product page

    4 - I don't understand how to show related products below an item for sale

    Thank you for your time!!

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I am very sorry for the late reply, we were not working on the weekend.

    1) I've added the following code at Appearance > Customize > Additional CSS.

    .cli-bar-btn_container a:first-child:hover {
        color: #000 !important;
    }
    .cli-bar-btn_container a:last-child:hover {
        color: #FFF !important;
    }
    

    2) I've just created a new test product and put it on sale and it was displayed alright on the footer widget, so please check again the products that you've put on sale, and make sure that you've done it alright.

    https://prnt.sc/1qfdewz

    3) I've added the following code at Appearance > Customize > Additional CSS.

    .woocommerce #review_form #respond .form-submit input {
        color: #FFF !important;
    }
    

    4)  Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.

    These products cannot be specified in the admin but can be influenced by grouping similar products in the same category or by using the same tags.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Hi! thank you as always for your support. It's not a problem to wait, the weekend is for relax time :)

    Could you please try to add the products i have already uploaded in the widget on the footer? Because i don't understand why they do not display already. Am i doing something wrong?

    About the "related products", i thought that this section in the attached screenshot served to the purpose, but i guess it is not? At the moment the 2 products i have uploaded as a test have the same tags/categories so i was expecting to see the "related products" on the bottom of the product page.

    Thank you!

  • Andrea Balzano replied

    Sorry i forgot to attach the screenshot

  •  867
    Neuron replied

    Hi Andrea Balzano,

    Can you please make sure that you're using the latest version of the theme which is version 1.1.5 and the latest version of the WooCommerce plug, if you've already the latest versions, please try to deactivate all the plugins (besides those that are required by the theme and WooCommerce) and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to know which plugin may be causing the issue.

    Feel free to ask for anything you need. 

    Kind Regards


  • Andrea Balzano replied

    Hi, yes i have the latest installation of both the theme and woocommerce.

    I tried to deactivate all the plugins that i added but i got the same result, widget is not showing up.

    Attached a couple of screenshots of the error i get, don't understand why.

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I just saw that you've set the visibility of the product to "Hidden", so please go and set it to "Shop and search results".

    https://prnt.sc/1qhl34k

    https://prnt.sc/1qhl4t4

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Thank you so much! I don't know why it was set up like this, i just duplicated the example products :)

    Now everythings works, as well as related products! Thank you.

    I am at 99% of editing the template, will probably come back for a last round of small details and then i think is finally finished.

    Thank you again, really love this template.


  •  867
    Neuron replied

    You're welcome anytimesmile.png

    Feel free to ask for anything you need.

    Warmest Regards,
    NeuronThemes


  • Andrea Balzano replied

    Ok here are my final requests, i think these should be the last details that i tried to fix but could not manage to edit by myself.

    May i ask you to:

    a) change the font to "Poppins" in the cart and related products (screenshots 01 & 01-1)

    b) adjust the the footer, please check screenshot 02 to better understand what i am trying to achieve

    Thank you so much, after this i think i am done and i just need to upload all my products and make the payment setting live.

  •  867
    Neuron replied

    Hi Andrea Balzano,

    1) I've added the following code at Appearance > Customize > Additional CSS.

    .price, 
    .coupon input::placeholder {
        font-family: 'Poppins' !important;
    }

    2) I've also added some CSS code to the footer template, you can view it by going to Appearance > Customize > Additional CSS.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Hi, thank you so much.

    The footer now looks like the screenshot attached.

    Is it possible to reduce the title (latest templates) to H4 like the titles in the other 2 columns? 

    Also the images got a bit bigger then before, if it's not possible to go back to the original size i will just cut out 1 product.

    The space between the widgets and the line with copyright and social media can be reduced?

    Thank you!

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I've customized some CSS code that I've added before, you can view it by going to Appearance > Customize > Additional CSS.

    If there's anything else that I should change, please let me know.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    That is perfect, thank you again and again! 

    I just have to add the payment methods and i think i am done, really greateful for all your help!!!

  •  867
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    Warmest Regards,
    NeuronThemes


  • Andrea Balzano replied

    Hi, 

    can i ask you how to customize the emails that wordpress send after a user register to my website, or after a purchase? Or do you recommend a specific plugin to install?

    I tried to look online and on youtube, but i can only find how to edit the email sender, not the layout and graphic aspect of them. Thank you

  •  867
    Neuron replied

    Hi Andrea Balzano,

    You can take a look at the following article, it includes a plugin that will allow you to customize the WordPress email.

    - https://betterstudio.com/blog/customize-wordpress-email/

    If you need further help please let me know.

    Warmest Regards,
    NeuronThemes


  • Andrea Balzano replied

    Hi,

    sorry to bother again, i have 3 minor color issues:

    1- i just noticed that the "show more & loading" buttons in the news page is still with the yellow color.

    https://www.thetemplatetemple.com/news/

    The page is not yet on the menu as i will wait to have at least 3 articles published.

    I changed the name of the page from blog to news, this might be the reason why it went back to the yellow color? I tried to see the CSS but don't understand what to change.

    2 - could you also change the color of the button "post comment" in the articles pages on the very bottom of the page? And change the font of the text box into poppins as well.

    ex. https://www.thetemplatetemple.com/2021/08/24/the-ultimate-mockup-medley-for-creatives/

    3 - could you change the color of the button "read our latest news" in the homepage? When i hover it, the text becomes red and is not readable.

    Thank you so much!!

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I've just updated the code to change the colors that you've mentioned, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    That was fast :D thank you!

    Only the Loading button is still yellow, the rest is perfect, thank you

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I've just fixed it, if you need further help please let me know.

    Warmest Regards,
    NeuronThemes


  • Andrea Balzano replied

    Thank you, as always.

    I have another question for you that i haven't figure out how to solve.

    in the news section, when i hover on an image of the articles, a white square overlap the image: is it possible to make this square transparent so that it just show the scale effect and the full image?

  •  867
    Neuron replied

    Hi Andrea Balzano,

    You can remove it by going to the Style tab of the Post element and set the hover to hidden, or if you want to use the scale effect on hover, you can set the hover to show and then at the background color set a transparent color.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Thank you, found it!

  •  867
    Neuron replied

    You're welcomesmile.png

    If you need further help, please let me know.

    Warmest Regards,
    NeuronThemes


  • Andrea Balzano replied

    Another color issue, sorry :)

    The text in the cart is still yellow, as well as if i click on the "X"

    can you change it to red? Thank you!

  • Andrea Balzano replied

    Also, could i ask you how can i edit the field in the checkout page?

    I would like to remove or set to "optional" the following fields:

    - address / zip code / province / phone

    Since i sell digital products i don't care about those data and also customers could be pissed to be forced to insert them.

  •  867
    Neuron replied

    Hi Andrea Balzano,

    1) To change the color of the menu cart I've added some code at Appearance > Customize > Additional CSS.

    2) And to remove the mentioned fields from the Checkout page, I've added the following code at Theme Editor > Funcitons.php file.

    //CHECKOUT REMOVE FIELDS 
    add_filter( 'woocommerce_checkout_fields' , 'QuadLayers_remove_billing_postcode_checkout' );
    function QuadLayers_remove_billing_postcode_checkout( $fields ) {
    unset($fields['billing']['billing_postcode']);
    return $fields;
    }
    add_filter('woocommerce_billing_fields','wpb_custom_billing_fields');
    function wpb_custom_billing_fields( $fields = array() ) {
        unset($fields['billing_company']);
        unset($fields['billing_address_1']);
        unset($fields['billing_address_2']);
        unset($fields['billing_state']);
        unset($fields['billing_city']);
        unset($fields['billing_phone']);
        unset($fields['billing_postcode']);
        unset($fields['billing_country']);
        return $fields;
    }
    

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    As always thank you!

    Can i ask to change the color in the cart also to the "X", when i go over it is still yellow.

    In case in the future i would like to set the woocommerce fields not mandatory, what i would have to set?

    And if i want, for example, just to add the "state" i simply delete one line in your code, am i right?

  •  867
    Neuron replied

    Hi Andrea Balzano,

    1) Okay, I've just fixed that.

    2) You can ask me so I can fix it for you, or you can do it by yourself but you have to be careful when you're editing the theme code not to change anything else. Or I can set them to optional now, so you don't have to remove or add them again in the future.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Ok Thank you.

    Don't worry for the moment i prefer to leave it like this, no extra data required.

    Only add the "state" so that i can understand where customers come from.

    Thank you!

  •  867
    Neuron replied

    Hi Andrea Balzano,

    Okay, I've added it back, can you please take a look at it?

    If you need further help, please let me know.

    Warmest Regards,
    NeuronThemes


  • Andrea Balzano replied

    sorry my bad, i meant the country field! somehow the "state" is considered a city here in italy.

    Other than that is perfect thank you.

  •  867
    Neuron replied

    Hi Andrea Balzano,

    Sorry for that, I've just fixed it the way you wanted.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Hi,

    i am here again to ask your help because i noticed a small issue that i can't figure out how to solve.

    Everything so far is working perfectly :) except when you click over "Back to blog" at the end of each article page (ex. https://www.thetemplatetemple.com/2021/10/01/free-template-of-the-month/ ); as you can see it redirect to the original Torfa template.

    How can i redirect to the "NEWS" page? Thank you

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I am very sorry for the late reply, we were not working on the weekend.

    Please go to Appearance > Customize > Blog > Post > Back URL and add the News page URL there.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Thank you, that was easy, don't know why i missed!

    Thanks again as always

  •  867
    Neuron replied

    You're welcome anytime.

    If you need further help, please let me know.

    Warmest Regards,
    NeuronThemes


  • Andrea Balzano replied

    Hi, 

    I just wanted to ask you some general advices about my website because i tried to test it and it loads quite slowly.

    Do you have any recommendation to speed it up a bit? Should i remove animation/elements from the main homepage?

    I used thinkwithgoogle website to test it but also when i load it from my personal computer it takes 4-5 seconds to start running, and some people might find it annoying?

    Thank you.

  •  867
    Neuron replied

    Hi Andrea Balzano,

    I would suggest you three things about how to increase the speed of your website.

    1) Compress images to lower resolutions and smaller image sizes.

    2) Use a cacher(we use w3 total cacher). https://wordpress.org/plugins/w3-total-cache/

    - Right after install go to general settings and enable page cache.

    3) Install autoptimize to combine all CSS files in one file and all JS files in one file, just like we do in our demo.

    https://wordpress.org/plugins/autoptimize/

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Thank you, will do! Have a nice day

  •  867
    Neuron replied

    Thanks, you toosmile.png


  • Andrea Balzano replied

    Hi, sorry to be here again.

    I tried all of your suggestions and avices but the website still loads very slow.

    I tried to keep only the main image and remove everything from the homepage, but still it does not change anything and it takes like 4-5 seconds to show up.

    Could i ask you to check personally if there is something that could be improved? Or what i could change/remove to improve the loading speed of the homepage?

    Thank you!

  •  867
    Neuron replied

    Hi Andrea,

    I am very sorry for the late reply, we were not working on the weekend.

    I'll take a deep look into it, and check what's going on, this could also come because of the delay animation that you may have added to the images, but I'll let you know for anything.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Hi, did you had by any chance the time to take a look?

    I tried all my knowledge but still can't figure out what is slowing it so much. I am willing to remove all animations if those are an issue, but as far as i have tried does not change much.

    Thank you again!

  •  867
    Neuron replied

    Hi Andrea,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just tried to log into your website with the previous wp-admin that you've sent us, but unfortunately, it isn't working, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  •   Andrea Balzano replied privately
  •  867
    Neuron replied

    Hi Andrea Balzano,

    I saw that you're using a cache plugin, so I've just cleared the cache and the site seems to load faster now, can you please take a look at it, and please check it on other devices also.

    Feel free to ask for anything you need.

    Kind Regards


  • Andrea Balzano replied

    Hi, thanks for checking! So you think the problem is just my browser?

    Can you load the homepage fast? I have a high speed connection but the loading time is still the same.

    I use chrome as main browser. I will try at my parents house tomorrow to check the speed there.

    When i tried using mozilla/firefox i have some visualization problems (ex. the shop does not load, i have to reload the page to show the items on sale).

    Also if you use "test my site" with google digital marketing tools, the results show it is slow, but it does not help me how to solve the issue

  •  867
    Neuron replied

    Hi Andrea,

    Have you found anything, is the site loading alright now?

    Feel free to ask for anything you need.

    Kind Regards