I am reaching out regarding the look of my mini-cart by itself and also in the shop sidebar. I first noticed that the product details were not shown on the default that I have, then When I attempted to change it, it did not change and made me look at the Bifrost live preview.
I noticed a substantial difference between the two while I am dead sure that I did not change anything cart wise.
Could you please help me make my mini cart and its shop sidebar widget look identical to the theme's live preview?
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Two days have passed since I gave you the username and password and you give me this answer! You did not even log in to my WordPress dashboard once to check the problem!
I installed the theme a few months ago and now the theme version is 2.2.0 and Neuron Core plugin version is 2.1.6! So there was no update with this account! Anyway, I also installed the Envato plugin to make sure of this
Please log in to my WordPress with the username and password I gave you in the previous message and solve the problem as soon as possible, I have been waiting for a week to solve this problem and your support has made me mad!
We're so sorry for this misunderstanding, the support agent that had responsibility for your ticket was on holiday, so the other support agents couldn't coordinate very well.
I've just tried to log into your website, but the wp-admin isn't working, I will attach a screenshot of it, after I log in I can take a look at why this is happening, and I can also add some CSS code to change the look of the mini cart.
Hi, the mini cart problem is almost solved, but it still doesn't look exactly like the theme version, which no longer matters.
I encountered new problems
Problem 1: Please make a delete sign (multiplication) in the tab of the mini cart, now it is like a diagonal line and the customer does not realize that by using it, he can remove the product from the shopping cart:
Problem 2: After the changes, the menu of shop page has a problem, the submenus and the mini-cart tab after opening (when the mouse hovers over it), all appear from under the shop banner and can not be seen:
Please log in to my site dashboard again and solve new problems
Hi there, I hope this message finds you well.
I am reaching out regarding the look of my mini-cart by itself and also in the shop sidebar. I first noticed that the product details were not shown on the default that I have, then When I attempted to change it, it did not change and made me look at the Bifrost live preview.
I noticed a substantial difference between the two while I am dead sure that I did not change anything cart wise.
Could you please help me make my mini cart and its shop sidebar widget look identical to the theme's live preview?
Best
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.
Feel free to ask for anything you need.
Kind Regards
Hi,
Sorry for the late reply, somehow I missed your ticket.
Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Two days have passed since I gave you the username and password and you give me this answer! You did not even log in to my WordPress dashboard once to check the problem!
I installed the theme a few months ago and now the theme version is 2.2.0 and Neuron Core plugin version is 2.1.6!
So there was no update with this account!
Anyway, I also installed the Envato plugin to make sure of this
Please log in to my WordPress with the username and password I gave you in the previous message and solve the problem as soon as possible, I have been waiting for a week to solve this problem and your support has made me mad!
Hi,
We're so sorry for this misunderstanding, the support agent that had responsibility for your ticket was on holiday, so the other support agents couldn't coordinate very well.
I've just tried to log into your website, but the wp-admin isn't working, I will attach a screenshot of it, after I log in I can take a look at why this is happening, and I can also add some CSS code to change the look of the mini cart.
- https://prnt.sc/15u0mew
Feel free to ask for anything you need.
Kind Regards
Hi, I'm sorry about that, please try again
Please take a look as you said " add some CSS code to change the look of the mini cart "
I want my mini cart and the sidebar just like the theme version of the show, what it is now is awful!
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just added come CSS code at Appearance > Customize > Additional CSS, can you please check the Menu Cart and the Shop Sidebar now.
Feel free to ask for anything you need.
Kind Regards
Hi, the mini cart problem is almost solved, but it still doesn't look exactly like the theme version, which no longer matters.
I encountered new problems
Problem 1: Please make a delete sign (multiplication) in the tab of the mini cart, now it is like a diagonal line and the customer does not realize that by using it, he can remove the product from the shopping cart:
Problem 2: After the changes, the menu of shop page has a problem, the submenus and the mini-cart tab after opening (when the mouse hovers over it), all appear from under the shop banner and can not be seen:
Please log in to my site dashboard again and solve new problems
Hi,
1) I've added some code at Appearance > Customize > Additional CSS to add the white color to the X button.
2) I've added some Z-Index to the Menu Cart element by editing the Header Template and going to the Advanced tab of the element.
- https://prnt.sc/16blxfn
Feel free to ask for anything you need.
Kind Regards
Now X-Button in the sidebar is like this
Please turn this button into an X-button in the sidebar as well
Hi,
I've just fixed it, can you please take a look at it.
Feel free to ask for anything you need.
Kind Regards