I noticed that the image from the blog page are not rendering while sharing to Facebook. It's strange, because Facebook "see" the image and displaying it corectly when I'm preparing the post (writing the text). But the image do not shown when post, and my post looks very bad. Is this a problem with the theme, or can it be fixed somehow with some additional settings?
P. S. This is important to us, because we going to share every blog article..
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Hi, I am already using these version of the Bifrost theme and Neuron Core plugin:
Neuron core. Core plugin for Bifrost. Version 2.1.6
BIFROST THEME VERSION: 2.2.0
P.S. I know you are not working on the weekend, that's why I wrote you on Thursday, 9 min. after when you asked for wp-admin (and I don't know why you asked for it - it's obvious that to write a suggestion you just wrote, wp-admin wasn't necessary).
I'm so sorry for this misunderstanding, one of the support agents that had responsibility for your ticket was on holiday, then was the weekend, we couldn't check this, I apologize.
I've logged into your website, changed the theme, and saw that the issue was still there.
So, can you please check the article below on how to fix it?
I deleted Facebook for WooCommerce plugin (as it was suggestion as option no1 on the article you shared) but it didn't helped. Finally I solved the problem by installing addition Open Graph plugin (a bit strange that it was needed, but still I am happy I was able to find a solution).
P.S. Looks like you leave the Bifrost theme active, but my footer was lost, so I changed to Bifrost Child theme back again (as I understand that this is the one where I should make changes) and fixed the footer.
Hi,
I noticed that the image from the blog page are not rendering while sharing to Facebook. It's strange, because Facebook "see" the image and displaying it corectly when I'm preparing the post (writing the text). But the image do not shown when post, and my post looks very bad.
Is this a problem with the theme, or can it be fixed somehow with some additional settings?
P. S. This is important to us, because we going to share every blog article..
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Hi,
I am already using these version of the Bifrost theme and Neuron Core plugin:
P.S. I know you are not working on the weekend, that's why I wrote you on Thursday, 9 min. after when you asked for wp-admin (and I don't know why you asked for it - it's obvious that to write a suggestion you just wrote, wp-admin wasn't necessary).
Hi,
I'm so sorry for this misunderstanding, one of the support agents that had responsibility for your ticket was on holiday, then was the weekend, we couldn't check this, I apologize.
I've logged into your website, changed the theme, and saw that the issue was still there.
So, can you please check the article below on how to fix it?
- http://turbofuture.com/internet/Image-Not-Showing-When-Sharing-URL-on-Facebook
If you find any difficulties, please let me know to help you.
Feel free to ask for anything you need.
Kind Regards
Hi,
I deleted Facebook for WooCommerce plugin (as it was suggestion as option no1 on the article you shared) but it didn't helped. Finally I solved the problem by installing addition Open Graph plugin (a bit strange that it was needed, but still I am happy I was able to find a solution).
P.S. Looks like you leave the Bifrost theme active, but my footer was lost, so I changed to Bifrost Child theme back again (as I understand that this is the one where I should make changes) and fixed the footer.
Hi,
I'm very glad to know that you've managed to solve it
Feel free to ask for anything you need.
Kind Regards