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  Public Ticket #2778492
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  • Mathieumar started the conversation
    May 17, 2021 at 8:29am

    Error 503 when trying to import demo datas

    An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/creative/portfolio-agency.xml! Reason: 503 - Service Unavailable.

  •  933
    Neuron replied
    May 17, 2021 at 1:45pm

    Hi Mathieumar,

    It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.

    - https://neuronthemes.com/bifrost/demo-importer/main-demo.xml

    So there are two solutions.

    1) Contact the hosting provider and explain the issue (503 issue in importing).

    2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).

    Feel free to ask for anything you need.

    Kind Regards