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  Public Ticket #2775209
the project page is not working
Closed

Comments

  • KENAN YILMAZ started the conversation
    May 12, 2021 at 5:04pm

    the project page is not working

  •  867
    Neuron replied
    May 12, 2021 at 9:18pm

    Hi,

    Can you please be more specific about what's going on, it would be great if you could attach a screenshot?

    Feel free to ask for anything you need.

    Kind Regards


  • KENAN YILMAZ replied
    May 22, 2021 at 2:25pm

    When you activate the Neuron Core plug-in, our website is redirected to another address.

    Our website is redirected to an infected site.

  • KENAN YILMAZ replied
    May 22, 2021 at 2:31pm

    I took a video screen recording. 

    our website www.fanamimarlik.com.tr 

    I have selected the plugin passively right now.


  •  867
    Neuron replied
    May 24, 2021 at 7:21am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.2.5
Neuron Core Plugin 1.2.5

    You can update the theme directly on your dashboard, via the plugin below: 

    - https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Also, If you could provide me with your wp-admin, so I can check what's going on?

    Feel free to ask for anything you need.

    Kind Regards