Hey there, ive just bought one of your themes (proton) and ive encountered a problem - I am trying to customize the services v2 page and add custom icons. Some of the icons from the embedded packs work, but if I try to upload a custom icon (jpg, png) nothing happens. No icon is showed. Can you help me resolve this problem? I tried a ton of options and i just cant get it to upload and show my custom icon. I tried jpg and png, smaller / bigger sizes.. Nothing. Its blank and nothing shows in the code. thanks, jaka
I've already found the error in the theme code, we will also release an update for this, but you don't need to worry about it, because I've already updated the code and inserted the file on the child theme, now the images are displaying alright.
Hey there, ive just bought one of your themes (proton) and ive encountered a problem - I am trying to customize the services v2 page and add custom icons. Some of the icons from the embedded packs work, but if I try to upload a custom icon (jpg, png) nothing happens. No icon is showed. Can you help me resolve this problem? I tried a ton of options and i just cant get it to upload and show my custom icon. I tried jpg and png, smaller / bigger sizes.. Nothing. Its blank and nothing shows in the code. thanks, jaka
Hi Jaka,
I truly apologize for the very late reply, We had some holidays in our country and the support guys did not combine quite well. I'm sorry again.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello,
Thanks for getting back to me. You mean user/pass? Sure, but im not sure if its secure if i post it here privately?
thanks!
jaka
Hi Jaka,
You can click on private reply and no one else will be able to see it, or you can send it at our email: [email protected]
Feel free to ask for anything you need.
Kind Regards
Hi Jaka,
Sorry for the late reply.
Please make sure that you're running the latest version of the Proton theme.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
Feel free to ask for anything you need.
Kind Regards
Hey,
Done .. Running 1.4.7. Still the same issue.
Jaka
Hi,
We're so sorry for the late reply, we had some holidays in our country.
I'll take a deep look at it, and release an update if it's necessary to fix it, I'll get back to you as soon as possible.
Feel free to ask for anything you need.
Kind Regards
Hello, any progress regarding this issue?
jaka
Hi Jaka,
I'm so sorry for the late reply, I apologize.
I've already found the error in the theme code, we will also release an update for this, but you don't need to worry about it, because I've already updated the code and inserted the file on the child theme, now the images are displaying alright.
Feel free to ask for anything you need.
Kind Regards
Hey,
Thanks, i checked and indeed it works. Appreciate your support!
Have a nice weekend,
Jaka
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes