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  Public Ticket #2743712
Installing theme
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  • Amsimm started the conversation
    Installing theme from uploaded file: arkhitekton.zip

    Unpacking the package…

    Could not copy file. arkhitekton/Icon


    * I do not have access to the PHP


    I am unable to install this theme. Please advise.

  •  869
    Neuron replied

    Hi,

    Can you please replace the Arkhitekton theme you've installed with the attached one?

    Feel free to ask for anything you need.

    Kind Regards


  • Amsimm replied

    Thank you.

    I was able to import the theme, but none of the media files were imported, even with one-click demo content installed. Any advice here?

  •  869
    Neuron replied

    Hi,

    It's mentioned that the images from the live preview are not included, you can take a look at the attached screenshot, also you can check the attached link, you just need to scroll down to notes and you'll see it.

    https://prnt.sc/116lrku

    https://themeforest.net/item/arkhitekton-modern-architecture-and-interior-design-wordpress-theme/23443282

    But if you want to use them, we can send you the file of the theme with images included.

    Feel free to ask for anything you need.

    Kind Regards


  • Amsimm replied

    Thank you, the images are not needed.

    I thought Slider Revolution was included in this theme? The plugin is active, but it's asking me to purchase a license key. 

    From the themeforest site: Revolution Slider – Slider Revolution (Revolution Slider) is an innovative, responsive WordPress Slider Plugin that displays your content the beautiful way. Whether it’s a Slider, Carousel, Hero Image or Video Scene for best conversion rates or even a whole Front Page, the visual, drag & drop editor will let you tell your own stories in no time! Desktop or mobile device! It’s included for free, you’ll save 26$.

  •  869
    Neuron replied

    Hi,

    I'm sorry for the late reply,

    The author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purchased an extended license and included it for free in our theme, so you don't have to purchase an extra license for Revolution Slider.

    For more information about bundled plugins:

    - https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    We would love to give free access to our customers in their template library, but we cannot share our license, since we have only one. They have the such called Direct Customer Benefit. That's their idea not ours, we're sorry.

    - https://revolution.themepunch.com/direct-customer-benefits

    If your theme is not running on the latest version of the Slider Revolution, please check on ThemeForest if the theme has been updated recently or not. https://prnt.sc/qrtvof

    You can also check on the theme changelog if the recent Slider Revolution is added or not. https://prnt.sc/qrtw1i

    If you see that the latest version is added, simply download a copy in ThemeForest > Downloads and extract that zip file, inside onto includes > plugins you'll find the zip file of Revolution Slider (revslider.zip). If you see that is not the latest version, create a ticket or let us in the comments that we should update it.

    How to import Revolution Slider Templates?

    1. From the WordPress dashboard go to the Slider Revolution menu item. http://prntscr.com/ohbe0y
    2. Click on the Manual Import. http://prntscr.com/ohbeb7
    3. Inside the theme > includes > demo-importer > revslider, you will find the sliders that are pre-built with our theme, they also are in the dummy_content folder of the theme package.
    4. Drag & drop them into the Revolution Panel. http://prntscr.com/ohbf9g
    5. They will be available to use via the element Slider Revolution in Elementor. http://prntscr.com/ohbg49

    Feel free to ask for anything you need.

    Kind Regards