Okay
  Public Ticket #2735772
503 error (import theme)
Closed

Comments

  •  1
    QWULLEPUT started the conversation

    Hello,

    I'm sorry to say the same things as the other members but this error couldn't be resolved even with your solutions.

    "An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/classic/metro-portfolio.xml!
    Reason: 503 - Service Unavailable."

    I can't import anything as a demo template.

    The import by my own in the Tools, didn't work.

    I hope you'll help me, thanks a lot!

  •  933
    Neuron replied

    Hi,

    It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.

    https://neuronthemes.com/bifrost/demo-importer/main-demo.xml

    So there are two solutions.

    1) Contact the hosting provider and explain the issue (503 issue in importing).

    2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).

    Feel free to ask for anything you need.

    Kind Regards


  • tdj88 replied

    Hi! I have the same or at least a very similar problem. See attachment. I contacted the hosting and they asked to try solution 2. How can I download the .xml, so that I can try to upload it? With the link you provided below I choose 'save link as...', but for the classic agency demo, I don't now how to do that.

  •  933
    Neuron replied

    Hi,

    Can you please create a new ticket and I will send you the Bifrost theme demos?

    Feel free to ask for anything you need.

    Kind Regards


  • Ju2000 replied

    Same thing here.. 503 error (import theme)

  •  933
    Neuron replied

    Hi,

    It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.

    https://neuronthemes.com/bifrost/demo-importer/main-demo.xml

    So there are two solutions.

    1) Contact the hosting provider and explain the issue (503 issue in importing).

    2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).

    Feel free to ask for anything you need.

    Kind Regards