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  Public Ticket #2735522
I can't install the Neuron Core Plugin
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  • Herringbone started the conversation

    If I try to Activate the Neuron Core Plugin I get a fatal error I can't debug myself. What should I do exactly? Can you please help me solving this issue as otherwise I can't work on my site, all most important features and elements are not working.


  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Herringbone replied

    Hi, sure. to your feedback 

    You can find it in the attachment.

    Looking forward

    Thanks

  •  933
    Neuron replied

    Hi Herringbone,

    I am very sorry for the late reply, we were not working on the weekend.

    I'm not really sure where have you attached it, but if you can send it again, please make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   Herringbone replied privately
  •  933
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.2.5
    Neuron Core Plugin 1.2.5

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • Herringbone replied

    Thanks, with the Envato plugin I managed to install the Neuron Core. I have one critical question in order to finalise my site. The menu disappeared when Neuron Core was missing and despite I reinstalled it didn't come back. 

    I tried to fix this dragging the Neuron Core Menu component while in the Elementor Editor, but it does not look like the one I had before. There are several issues:

    - The logo is missing and I don't see any option in the editor to add it back

    - the items with dropdown have an issue since I installed the theme. When you hover the main menu item the subitems are showing up, but when moving the mouse to click on one of them they disappear 

    FYI I have 2 menus: 1 for Italian and 1 for the English version of my site.

    Can you please help fixing this or suggest what to do please?

    Thanks

  •  933
    Neuron replied

    Hi,

    1) Please search for "Site Logo" at the Elementor search widget bar, and you can display your logo.

    https://prnt.sc/117bkel 

    2) The menu is getting behind the images on the first section, so I've added a z-index to the menu and it's displaying alright, also, it's better to add the menu on the header, and not on the page.

    - https://prnt.sc/117bjh2

    Feel free to ask for anything you need.

    Kind Regards


  • Herringbone replied

    Stupid me, I didn't think about the z-index issue.

    Regarding the header thing you mentioned, how am I supposed to create the header module I can use on each page, so that I can avoid adding the single components (menu + logo) within the page if that it is not the correct way.

    Thanks in advance

  • Herringbone replied

    I found it, no worries :) thanks anyway

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes