I also almost have such day, but after checking the display of the site on my tablet, unfortunately I noticed two problems and I wonder how to solve it:
1) Portfolio photos are uploaded only after the page is refreshed. Sometimes the page need to be refreshed even more than one time until the images will appears. Usually all I see empty space instead of the images (please see attached page.jpg) I thought the issue arrise on the Safari browser only, but now I see the same problem when using Chrome.
2) On mobile screen only one portfolio page looks good (this is the one I created using the demo portfolio page) https://bpprojektai.lt/projektai/namas-6/ - please see attached 1.jpg But all the rest portfolio pages I created using the Elementor, looks differently (please see attached 2.jpg): a) instead of one image that would be displayed across the entire width of the mobile screen, two small ones are displayed b) at the bottom of the photos (bellow navigation line) there is an unnecessary empty space
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
2) Unfortunately, I can't view your site because of the coming soon mode, can you please provide me with your wp-admin, so I can check it.
Thank you for reply. 1) I installed Envato Marker Plugin and successfully updated Bifrost Theme Version , but could't find how to update Neuron Core Plugin.
Please after you've updated the theme, go to Dashboard > Plugins and delete the Neuron Core plugin, then go to Dashboard > Appearance > Install Plugins and install it again, because the latest version of the plugin is included on the updated theme.
The other issues may be related to the plugin update, so please update it and tell me if the issues are gone.
Hi, The Neuron Core plugin was updated. And now the situation become even worse: the images still not loading and in addition the top menu is gone. Any ideas what next I should do?
My bad, of course, I had to activate the Neuron Core plugin myself as soon as I installed it. Sorry for not paying enough attention. The CSS code was missing after the updates, but I restored it. Also when trying to open the portfolio single page, a 404 error was displayed, but I have already fixed that, too - so the webpage is in working state now.
And I'm very happy that after the updates, the photos loading without a need to refresh the page for several times. So update helped to fix than issue, thank you!
However, the update didn't solve the second issue, could you check and suggest how to fix it, please:
2) On mobile screen only one portfolio page looks good (this is the one I created using the demo portfolio page) https://bpprojektai.lt/projektai/namas-6/ - please see attached 1.jpg But all the rest portfolio pages I created using the Elementor, looks differently (please see attached 2.jpg): a) instead of one image that would be displayed across the entire width of the mobile screen, two small ones are displayed b) at the bottom of the photos (bellow navigation line) there is an unnecessary empty space
Dears,
I hope you have a great day today.
I also almost have such day, but after checking the display of the site on my tablet, unfortunately I noticed two problems and I wonder how to solve it:
1) Portfolio photos are uploaded only after the page is refreshed. Sometimes the page need to be refreshed even more than one time until the images will appears. Usually all I see empty space instead of the images (please see attached page.jpg)
I thought the issue arrise on the Safari browser only, but now I see the same problem when using Chrome.
2) On mobile screen only one portfolio page looks good (this is the one I created using the demo portfolio page) https://bpprojektai.lt/projektai/namas-6/ - please see attached 1.jpg
But all the rest portfolio pages I created using the Elementor, looks differently (please see attached 2.jpg):
a) instead of one image that would be displayed across the entire width of the mobile screen, two small ones are displayed
b) at the bottom of the photos (bellow navigation line) there is an unnecessary empty space
I was checked all the setting of the https://bpprojektai.lt/projektai/namas-6/ and the rest of portfolio pages (for example https://bpprojektai.lt/projektai/namas/) very carefully and the setting are the same, so I have no idea how to fix it, please help.
Hi,
1) Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
2) Unfortunately, I can't view your site because of the coming soon mode, can you please provide me with your wp-admin, so I can check it.
Feel free to ask for anytihng you need.
Kind Regards
Thank you for reply.
1) I installed Envato Marker Plugin and successfully updated Bifrost Theme Version , but could't find how to update Neuron Core Plugin.
2) wp-admin sent in Private message
Hi,
Please after you've updated the theme, go to Dashboard > Plugins and delete the Neuron Core plugin, then go to Dashboard > Appearance > Install Plugins and install it again, because the latest version of the plugin is included on the updated theme.
The other issues may be related to the plugin update, so please update it and tell me if the issues are gone.
Feel free to ask for anything you need.
Kind Regards
Hi,
The Neuron Core plugin was updated. And now the situation become even worse: the images still not loading and in addition the top menu is gone. Any ideas what next I should do?
By the way, I noticed that
but
can this be a problem? And if yes, how the Child Version could be updated?
Hi,
I've checked your website and saw that you haven't activated the Neuron Core plugin, so now the menus and the photos are back on.
Feel free to ask for anything you need.
Kind Regards
My bad, of course, I had to activate the Neuron Core plugin myself as soon as I installed it. Sorry for not paying enough attention. The CSS code was missing after the updates, but I restored it. Also when trying to open the portfolio single page, a 404 error was displayed, but I have already fixed that, too - so the webpage is in working state now.
And I'm very happy that after the updates, the photos loading without a need to refresh the page for several times. So update helped to fix than issue, thank you!
However, the update didn't solve the second issue, could you check and suggest how to fix it, please:
2) On mobile screen only one portfolio page looks good (this is the one I created using the demo portfolio page) https://bpprojektai.lt/projektai/namas-6/ - please see attached 1.jpg
But all the rest portfolio pages I created using the Elementor, looks differently (please see attached 2.jpg):
a) instead of one image that would be displayed across the entire width of the mobile screen, two small ones are displayed
b) at the bottom of the photos (bellow navigation line) there is an unnecessary empty space
Hi,
I'm sorry for the late reply, somehow I missed your ticket.
I've just checked all of them and all looked alright, can you please try to clear the cache of your browser.
- https://prnt.sc/111at5h
Also please make sure that you've set the carousel items you want to see on the screen to 1 for tablet and mobile.
- https://prnt.sc/111auni
Feel free to ask for anything you need.
Kind Regards
Bingo! The cause of the problem was exactly this:
Also please make sure that you've set the carousel items you want to see on the screen to 1 for tablet and mobile.
So I make this set for all the rest pages (as the only was OK), and now all is good.
THANK YOU for your time, patience and help.
You are welcome anytime, feel free to ask for anything you need
Kind Regards,
NeuronThemes