Okay
  Public Ticket #2733756
Gallery Issue
Closed

Comments

  • Rob Snow started the conversation
    March 27, 2021 at 2:30pm

    Hi

    Since the upgrade to 5.7 WP when I use the Gallery Widget on a page inside Elementor, the first time I use it it works OK, if I edit the gallery the function to move items around and Reverse the order are gone.

    I have talked to Elementor technical support and they said it's the Gallery option inside Wordpress, and I should re-upload WP 5.7. I have done this and the issue still remains. I just want to check with you guys to see if the issue is actually WP and not the Theme of Elementor.

    You can see a video here showing the issue: https://www.dropbox.com/s/cwktc4gfnecfg66/gallery_error_2.mov?dl=0

    Thanks


    Rob


  •  675
    Neuron replied
    March 29, 2021 at 7:52am

    Hi Rob,

    I am sorry for the late reply, we did not work on the weekend.

    Thank you really much for reporting the issue, I believe that the issue is more connected to the folder organizer plugin. Can you please disable it for a moment and test if the issue persists or not?

    Also, to help further and find the issue faster, can you please open the web inspector and provide us with a screenshot of the console tab.

    - https://wpbeaches.com/where-are-the-safari-web-developer-tools-and-how-to-show-and-dock-them-in-a-browser-window/

    Feel free to ask for anything you need.

    Kind Regards

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  • Rob Snow replied
    March 29, 2021 at 8:36am

    Yep

    It was that plugin

    I am talking to their support now.


    Thanks


    Rob

  •  675
    Neuron replied
    March 29, 2021 at 9:37am

    Alright Rob, feel free to ask for anything that you needsmile.png

    Kind Regards

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