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  Public Ticket #2729218
Woocommerce photos not showing
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  • baardind started the conversation

    Hello, my images on my woocommerce store is not showing anymore.. I have tried to deactivate other plugins etc, but nothing works. Any idea?

    BR, Bard

  • baardind replied

    Update: Apparently the products shows sometimes.. but then suddenly no products are showing after updating the site, even tho I haven't made any changes in the meantime. Very annoying, because I cannot figure it out

  •  933
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Amartha theme.

    Amartha Theme Version 1.1.8

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    Feel free to ask for anything you need.

    Kind Regards


  • baardind replied

    Hi,

    thanks for your reply. I have updated to the latest theme (1.1.8), but I still have the same issue.

  •  933
    Neuron replied

    Hi,

    Please try to clear the cache of your browser because it should work after updating the theme.

    If it still doesn't work even after clearing the cache, please add the following code at Appearance > Customize > Additional CSS.

    .wow {
        opacity: 1 !important;
        visibility: visible !important;
    }
    

    Feel free to ask for anything you need.

    Kind Regards


  • kgonzalezb replied

    Hi

    It is crucial for an e-commerce to have the products always visible.
    How can I solve it?


    Thank you very much for your reply

  •  933
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the theme, because on the latest version of the theme this issue is solved.

    Amartha theme version 1.1.8

    You can update the theme directly from dashboard via the following plugin:

    https://envato.com/market-plugin/

    Feel free to ask for anything you need.

    Kind Regards


  • kgonzalezb replied

    I updated the theme and but it didn't fix the problem. Attached screenshot

    I use the child theme, however I activate the theme and it doesn't work either.

    What else could we do? I'm starting to feel nervous.

    Thanks you.

  •  933
    Neuron replied

    Hi,

    Can you please create a new ticket and provide me with your wp-admin, so I can have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • kgonzalezb replied

    Hi,

    I managed to make the products show, so you have to select the shop page in woocommerce settings for it to work.

    In my case this page is called "Comprar".

    Attached screenshot. 

    I hope it helps.

  • alldayboutique replied

    Hi kgonzalezb,

    are all your products on your page 'comprar' showing? We have noticed that on our shop some products are missing and other are duplicate. Also when we don't enter a maximum number of prodcuts to show in the customizer for shop functionality the last page returns an error 404.

    is your shop working properly?

    thanks

  •  933
    Neuron replied

    Hi,

    I guess in your private tickets we've already discussed this and this issue is fixedsmile.png

    Feel free to ask for anything you need.

    Kind Regards


  • kgonzalezb replied

    Hi @alldayboutique
    I had a similar problem when setting up the store and managed to display all the products from the customizer (attached screenshot).
    However I haven't loaded all the products yet, I'm only working with a few while customizing the template.


  •  933
    Neuron replied

    Hi kgonzalezb,

    The alldayboutique problem has been solved in their private ticket, so if you haven't solved yours yet, please let me know if we can help you.

    Feel free to ask for anything you need.

    Kind Regards