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  Public Ticket #2728515
Demo import data not working
Closed

Comments

  •  1
    Mangeurs started the conversation
    March 22, 2021 at 9:40pm

    Hello,

    I get an error message when I try to import a demo. 

    Hello,

    "An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/main-demo.xml!
    Reason: 503 - Service Unavailable."


    Can you give me the solution to this problem ?



    Thanks




  •  1,001
    Neuron replied
    March 23, 2021 at 6:44pm

    Hi Mangerus,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  • stanowczo replied
    March 24, 2021 at 9:11pm

    Hi!

    I have exactly the same problem. If there is a solution, please post it here.

    Kind regards!

  •  675
    Neuron replied
    March 25, 2021 at 5:12pm

    Hi,

    We're sorry for the late reply, it seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.

    - https://neuronthemes.com/bifrost/demo-importer/main-demo.xml

    So there are two solutions.

    1) Contact the hosting provider and explain the issue (503 issue in importing).

    2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).

    Feel free to ask for anything you need.

    Kind Regards

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