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  Public Ticket #2727916
site icon not pulling
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  • awcoach started the conversation

    Hi there - when I share my website link to people, the site icon is not pulling appropriately and I can't find where it's pulling from. The site icon in Appearance -> Customize is not the one that it's pulling from. How can I change it? Two screenshots attached - one is from the Home Page -> Edit (showing the icon that it's pulling) and then Appearance -> Customize (showing the site icon that it's supposed to be). 

  • awcoach replied

    Hi there NeuronThemes - any update on this?  

    Thanks!

  •  933
    Neuron replied

    Hi,

    I'm sorry  for the late reply,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   awcoach replied privately
  • awcoach replied

    Hi there! Will this be worked on today?  By the way - the "site icon" when I share the link is now sharing the 1 checkmark graphic that I put on the "Home" page. Shouldn't it share my "AW" site icon or my logo? 

    Thanks! 

  •   Neuron replied privately
  •   awcoach replied privately
  • awcoach replied

    Any update today on this? 

  •   Neuron replied privately
  • awcoach replied

    Hi there - a screenshot is attached. Since I added the checkmark graphic on the Home page, it is now showing that whenever I share the link with someone.  Are you seeing the logo or site icon appear when you share it? 

    Thanks 

  •  933
    Neuron replied

    Hi,

    It's displaying alright, you can check the attached screenshot.

    - https://prnt.sc/10vaay8

    https://prnt.sc/10vabt7

    I would suggest you convert it to the favicon.ico.

    - https://convertico.com/

    Feel free to ask for anything you need.

    Kind Regards


  • awcoach replied

    Hi there,

    I don't really understand your screenshots. Are they sharing the website URL with someone? Attached is another screenshot I just sent, which is still pulling the checkmark graphic from the Home page. Is that just because of the "link preview" and it's pulling a "feature image"? Like, this image won't ever be the logo or site icon? 

    Thank you

  •  933
    Neuron replied

    Hi,

    That's how it's gonna be displayed when you share it, the screenshot that I've attached in the previous reply was when I shared it on Slack, so the site icon was displaying alright, and for that, you can try to add a featured image to the home page.

    Feel free to ask for anything you need.

    Kind Regards