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  Public Ticket #2726792
Posts page - Elementor won't load
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  • awcoach started the conversation
    March 21, 2021 at 12:01am

    Hi there, Elementor will not work on my "Posts" page (titled "Articles" for my site). When I click "Edit with Elementor," it says "preview could not be loaded." I tried enabling "safe mode" and it still won't load. I tried trouble shooting further and I enabled "switch editor loader method" and it still won't work. 

    To note: Elementor works on "Home" page and "About" page. 

    Permalinks is set to "Post name" 

    2 screenshots attached. Can you help? 

    Thanks! 

  •  675
    Neuron replied
    March 22, 2021 at 8:26am

    Hi,

    I am sorry for the late reply, we did not work on the weekend.

    Can you please let me know if you're running on the latest version of Centaurus? Also, are you using any plugin that is not recommended or required by Centaurus? Have you tried disabling them and see if the issue occurs.

    Kind Regards

    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • awcoach replied
    March 22, 2021 at 10:10am

    Oh thank you for the response. I did some googling and it looks like this is a common Elementor issue with the page you establish as your "Posts" page - see links below. However, I tried the sneaky way of removing my "Blog" page from being the Posts page - in two spots - (1) Settings -> Reading  and (2) Appearance -> Customize -> Homepage settings, however, the Blog page is still pulling in the posts even though it's not listed as the Posts page and I'm guessing it might be from the back-end? 

    https://www.reddit.com/r/elementor/comments/ckv9ys/i_cant_edit_my_posts_page_with_elementor/

    https://generatepress.com/forums/topic/cant-edit-the-page-which-i-establish-as-posts-page-with-plugin-elementor/

    https://www.wpcrafter.com/question/how-do-i-edit-the-blog-page-in-astra-free-using-elementor-free/ 

    I attached a PDF screenshot of the plugins I am currently running. 

    Let me know your thoughts. The Blog page is the only page I cannot run Elementor on to get rid of the header banner photo and customize it. 

  • awcoach replied
    March 23, 2021 at 5:26pm

    Hi there - any update on this? 

    Thanks!

  •  933
    Neuron replied
    March 23, 2021 at 5:31pm

    Hi,

    I'm sorry for the late reply,

    You can’t edit posts or archive pages using Elementor, so if you've set the Blog page as a post page at Dashboard > Settings > Reading, you can edit it via the Elementor.

    Feel free to ask for anything you need.

    Kind Regards


  • awcoach replied
    March 23, 2021 at 7:52pm

    Hi there,

    I'm a little confused. I even created a new "Blog" page but I did NOT set it as the "Posts" page - that is still left to "-select" and yet, the Blog page is still pulling in the posts-  so it must be coded somewhere to pull in the posts? 

    Per the YouTube video, it looks like the workaround is to NOT make it the Posts page (but you'd have to fix it because it's somehow pulling in posts even though it's not labeled as the Posts page) - and I can use Elementor Pro to pull the posts in without it being labeled as the Posts page. That way, I can edit it. Because I can't have the rest of my pages not have the banner header photo but the Blog page does - that is off-brand. 

    Can you let me know if you can figure out why it's still pulling in posts even though it's not listed as the Posts page? 

  •  933
    Neuron replied
    March 23, 2021 at 8:16pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   awcoach replied privately
  • awcoach replied
    March 24, 2021 at 4:45pm

    Hi there - will this be worked on today? 

    Thanks! 

  •   Neuron replied privately
  •   awcoach replied privately
  • awcoach replied
    March 25, 2021 at 4:30pm

    Any update today on this? 

  •  933
    Neuron replied
    March 25, 2021 at 4:34pm

    Hi,

    I apologize for the late reply,

    Can you please check the article below on how to fix it?

    - https://elementor.com/help/how-to-fix-the-preview-could-not-be-loaded-error/

    Feel free to ask for anything you need.

    Kind Regards


  • awcoach replied
    March 25, 2021 at 5:15pm

    Hi there - can you please read my post from two days ago? You were supposed to log into my Word Press admin to see what was going on. Your response with the link is not helpful. I already went through all of that. Do I have to repeat what is going on? The posts page is NOT listed as the Posts page, yet it is still pulling all of the posts. This must be a setting on the back-end somewhere that you have to fix.  I know what the work-around is but I have to have it NOT pull the posts in. Please, please, please, please let me know an answer as soon as possible. This is very frustrating that you aren't helping.

    Thanks 

  •  933
    Neuron replied
    March 25, 2021 at 5:23pm

    Hi,

    I've checked it, so please try to make the following changes.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change the PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    I've created a page called "Blog page 2" and it's working alright with Elementor, you can use that page and just rename it if you're not able to make the mentioned changes.

    - https://awcoach.co/blog-page-2/

    Feel free to ask for anything you need.

    Kind Regards


  • awcoach replied
    March 25, 2021 at 9:01pm

    Hi there - I just used your Blog Page 2 and it looked great and was working great - until I renamed it to "Blog" and now it's back to the original way I didn't want with the banner header image that I can't remove. Does it have something to do with the page titled "Blog"?  Please let me know. I am so confused because it's not listed as the Posts page so it should not be pulling the posts and it is. 

  • awcoach replied
    March 26, 2021 at 3:47pm

    Hi there - any update on this today?  How can I have a blog page that doesn't pull in posts? (please read below before answering). 

  •  933
    Neuron replied
    March 26, 2021 at 6:07pm

    Hi,

    I've checked your website and saw that you've created a post category with the name "Blog" which had the same slug as the Blog page "blog", so I've changed that category slug to "blog-category" and now everything is alright.

    - https://prnt.sc/10wdouz

    Feel free to ask for anything you need.

    Kind Regards


  • awcoach replied
    March 26, 2021 at 6:50pm

    Wow - this is great. Thank you very much. One more minor question about the sharing icons that I enabled in Jetpack.... two screenshots are attached. The icons on the website aren't pulling in the little pictures like they should be. 

  •  933
    Neuron replied
    March 26, 2021 at 6:54pm

    Hi,

    Please download the following plugin, and check the icons again.

    - https://wordpress.org/plugins/font-awesome/

    Feel free to ask for anything you need.

    Kind Regards


  • awcoach replied
    March 26, 2021 at 7:39pm

    I activated the Font Awesome plugin that you recommended, but it's not updating the icons.... is there something else I have to do to get it working? 

  •  933
    Neuron replied
    March 29, 2021 at 8:06am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please check the article below on how to set up the share icons, because that's not something related to our theme.

    - https://jetpack.com/support/sharing/

    Feel free to ask for anytihng you need.

    Kind Regards