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  Public Ticket #2718740
wordpress can't load elementor
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Comments

  • duongvantue started the conversation
    March 12, 2021 at 3:55pm

    I have a problem with elementor as an image attached. Pls help me to solve this. Thanks.

  •  933
    Neuron replied
    March 12, 2021 at 7:29pm

    Hi,

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change the PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • duongvantue replied
    March 13, 2021 at 4:22pm

    Hi,

    This error was JS, it wasn't PHP.  You can see that in the photo.


  • duongvantue replied
    March 14, 2021 at 6:46pm

    Hi again,

    I just got one more error with Elementor. I can't edit portfolio with elementor. open my pic to see that. Pls let me know as soon. Thanks

  •  933
    Neuron replied
    March 15, 2021 at 9:02am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   duongvantue replied privately
  •  933
    Neuron replied
    March 16, 2021 at 4:41pm

    Hi,

    I've checked your website, and I could edit pages with Elementor.

    - https://prnt.sc/10ndy4f

    And for the portfolios, they're showing another error for me, so please check the article below on how to fix it.

    - https://elementor.com/help/how-to-fix-the-preview-could-not-be-loaded-error/

    Feel free to ask for anything you need.

    Kind Regards