Hi Stefano,

I am very sorry for the late reply, we were not working on the weekend.

Please make sure that you're running the latest version of the Proton theme and Neuron Core plugin.

Proton Theme Version 1.4.7

You can update the theme directly on your dashboard, via the plugin below:

- https://envato.com/market-plugin/

Feel free to ask for anything you need.

Kind Regards

Hi Stefano,

Sorry for that, I was wrong, the Proton theme doesn't have the Neuron Core plugin.

So now is the issue gone?

Feel free to ask for anything you need.

Kind Regards

Hi Stefano,

Sorry for the late reply, somehow I missed your ticket.

Can you please provide me with your wp-admin, so I will have a quick look to see what's going on?

Feel free to ask for anything you need.

Kind Regards

Hi Stefano,

I've logged in to your website to check it and everything was working alright, I've set the style to "Hover" and the columns to "4 Columns" and everything is working as it should be, can you please try to clear the cache of your browser, and tell me on which browser you're working on.

- https://prnt.sc/zyoxis

- https://prnt.sc/zyonp2

Feel free to ask for anything you need.

Kind Regards

Hi,

We've tested it on Macbook Pro 16inch, and it's showing alright, can you please tell me the resolution of your screen, also please try to clear the cache of your browser.

Feel free to ask for anything you need.

Kind Regards

Hi Stefano,

Could the heading animation lead to that? https://prnt.sc/1013ay3

Can you please disable the animation and see if the issue occurs again, we were not able to replicate the issue on many devices.

Kind Regards

Hi Stefano,

I am sorry for the late reply.

Can you please tell us what device you're using with the resolution: 1280 x 720

So, maybe we can use browserstack to set and see why that is happening, it doesn't happen in any of our devices.

Kind Regards

Hi Stefano,

I am sorry for the late reply, we could not find a testing tool for that notebook.

Can you please do as following, open your website on the notebook and open your website, when the issue happens please open the inspect element.

- https://developers.google.com/web/tools/chrome-devtools/

Provide me with the same screenshot as I did in the attachments.

Kind Regards

Hi Stefano,

I am sorry for the late reply.

As I am seeing the masonry is not being calculated properly. Can you please do as following.

There can be slow communication with JS and the DOM of the website, so to reload that fast, simply install the following plugin.

- https://wordpress.org/plugins/insert-headers-and-footers/

After installing go to the Settings > Insert Headers and Footers, add the following script in head or footer.

<script>
jQuery(function($) {    
    window.onload = function() {
        setTimeout(function() {        
            window.dispatchEvent(new Event('resize'));    
        }, 
        1000);
    }
});
</script>

Feel free to ask for anything you need.

Kind Regards

Hi Stefano,

I am sorry for the late reply, we did not work on the weekend.

Can you please try this one instead?

<script src="https://unpkg.com/imagesloaded@4/imagesloaded.pkgd.min.js"></script>
<script>
jQuery(function($) {    
    window.onload = function() {
        var $masonry = jQuery('.masonry');
        $masonry.imagesLoaded( function() {
            $masonry.isotope({
                itemSelector: '.selector'
            });
        });
    }
});
</script>

It will wait for all the images and then initialize the grid layout, it should work this time.

Kind Regards

Hi Stefano,

I am sorry for the late reply.

Can you please provide us with your wp-admin, we will check it quickly.

Kind Regards

Hi Stefano,

I've modified some of the code, can you please have a look again. It should be working now.

Kind Regards

Hi Stefano,

I am very sorry for the late reply, we were not working on the weekend.

I've tested it again and your portfolio is displaying alright with 4 columns, can you please make sure that you're running the latest version of the Chrome browser, maybe this is a browser problem, as it's showing alright for us.

- https://prnt.sc/10g5m02

- https://prnt.sc/10g5me9

Feel free to ask for anything you need.

Kind Regards

Hi Stefano,

This can also be a problem with the resolution of your device, have you tested it on another device because it's working alright for us, I've also attached a screenshot of it.

- https://prnt.sc/10husql

Feel free to ask for anything you need.

Kind Regards