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  Public Ticket #2685031
bugs after updates no animations loading
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  • grinsekaetzchen started the conversation

    after the automatically upate from wordpress the website has bugs

     animations are hidden and so informations on the page is hidden

    and the contactform isnt´working


    the website ist online so please help me asap 

    thank oyu so much

  •  933
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.

    Bifrost Theme Version 2.1.9
    Neuron Core Plugin 2.1.6

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  •   grinsekaetzchen replied privately
  •   Neuron replied privately
  •   grinsekaetzchen replied privately
  •   Neuron replied privately
  • grinsekaetzchen replied

    no there is still missing content. nothing changed. 

    please have a look at all the files attached. nearly nothing i created on this page is visible 
    – the icons on contact page
    – the typing headline (nowhere visible)

    – the footer text with the slide in effect

    – the contact form is not working


    so please help me. you have the admin logins and i really dont know whats going on

    everything worked properly before the update

  •  933
    Neuron replied

    Hi,

    Sorry for the late reply,

    Please try to clear the cache of your browser and tell me in which browser you're looking at it because I've tested it on Chrome and it's worked alright.

    - https://prnt.sc/z8tfrm

    Feel free to ask for anything you need.

    Kind Regards


  • grinsekaetzchen replied

    it´s on safari ok but on chrome still everything wrong 

  •  933
    Neuron replied

    Hi,

    Can you please add the following code at Appearance > Customize > Additional CSS?

    .theme-loader {
            display: none !important;
    }
    .wow {
        visibility: visible !important;
        opacity: 1 !important;
    }
    

    Feel free to ask for anything you need.

    Kind Regards