Okay
  Public Ticket #2669906
Template Bug
Closed

Comments

  • Tal Monder started the conversation

    The template has been having a random bug that causes the images not to appear unless the pages refreshed. 

    This is happening randomly throughout the website and happens both on Mobile and Desktop.
    here is one example:
    https://bebes.design/before-photos-mitbah/

    We have checked the images and know that it has nothing to do with them.

    Please advise how to solve the BUG in your template.


  •  933
    Neuron replied

    Hi Tal Monder,

    Please make sure that you're running the latest versions of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.2.3
    Neuron Core Plugin 1.2.3

    You can update them via the Envato Market plugin.

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins.

    Feel free to ask for anything you need.

    Kind Regards


  • Tal Monder replied

    thank you for your response.
    I have updated the theme and this seems to have solved the problem but the plugin you mentioned does not have an update or appears in the Plugins options.
    as you can see below:

    4216023313.png
  •  933
    Neuron replied

    Hi Tal Monder,

    As I mentioned before, when you have updated the theme, please delete the Neuron Core plugin and then go to Dashboard > Appearance > Install plugins and install the Neuron Core again, because in the latest version of the theme the Neuron Core plugin is included with the latest version.

    Feel free to ask for anything you need.

    Kind Regards