This seems to be an error with loading the content with animation, can you please add the following code to Appearance > Customize > Additional CSS until we release an update.
We've just released an update to fix this issue, so please update the Soma theme to the latest version which is v. 1.1.5, you can update it via the Envato Market plugin.
Sorry for the late reply, somehow I missed your ticket
I've just checked it again and everything was working fine I refreshed it constantly, and the content of the page showed alright, can you please check it again.
Ah, that's better! But there are still bugs. The images in the store and the product sheet are still not displayed and only the title of the cart and order page is displayed.
When refreshed 5/6 times the pages are displayed correctly.
I am so sorry for the late reply, somehow I missed your ticket.
I've updated the code that I've added before once again, and I'm really sure that it will work this time, so this is the code that I've added at Appearance > Customize > Additional CSS.
Hello,
The pages are blank when browsing on the phone on the shop, cart and checkout pages.
How to correct the failure please?
Bests regards
Hi Charles-Victor,
This seems to be an error with loading the content with animation, can you please add the following code to Appearance > Customize > Additional CSS until we release an update.
@media (max-width: 768px) { .wow { visibility: visible !importnat; opacity: 1 !important; } }Feel free to ask for anything you need.
Kind Regards
Hello,
It still doesn't work. I made you a video screen to show you.
Best regards
Hi Charles-Victor,
We've just released an update to fix this issue, so please update the Soma theme to the latest version which is v. 1.1.5, you can update it via the Envato Market plugin.
- https://envato.com/market-plugin/
Don't forget to remove the part of the code that I've sent you before.
Feel free to ask for anything you need.
Kind Regards
Hi !
I updated your theme. But I still doesn't work.
Best regards
Hi Charles-Victor,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi Charles-Victor,
Sorry for the late reply, somehow I missed your ticket
I've just checked it again and everything was working fine I refreshed it constantly, and the content of the page showed alright, can you please check it again.
Feel free to ask for anything you need.
Kind Regards
Hello
I use a P30 pro android and chrome. When I scroll down on the page : cart, checkout etc I have a great white space et I see the footer like my screen.
Hi Charles-Victor,
Have you tried to clear the cache of your browser, because it's showing alright for us.
Please check the attached screenshots.
Feel free to ask for anything you need.
Kind Regards
Hello,
I've checked on two others phones. I have the same problems. So i have theses conflics on three differents mobiles phones.
Bests regards
Hi,
I found the issue, so I've added the following code at Appearance > Customize > Additional CSS, can you please check it now.
@media(max-width: 768px) { .theme-loader { display: none !important; } }Feel free to ask for anything you need.
Kidn Regards
Ah, that's better! But there are still bugs. The images in the store and the product sheet are still not displayed and only the title of the cart and order page is displayed.
When refreshed 5/6 times the pages are displayed correctly.
Bests regards
Hi,
I am very sorry for the late reply, we were not working at the weekend.
I've updated the code that I've added before, so can you please check it now.
Feel free to ask for anything you need.
Kind Regards
Hi !
No problem, I'm not working too.
It's much better.
There are still some bugs. The product image isn't displayed after adding the product to the cart or when you arrive directly on the product page.
The ckeckout page: The fields aren't displayed.
Bests regards
Hi Charles-Victor,
This is very strange because with the latest update it was fixed, we've also tested it on Soma.
So now I've updated again the code that I've added before, can you please check the checkout page now.
Feel free to ask for anything you need.
Kind Regards
Hello,
Sorry I'm late. I was busy. So, I checked on another device, the 5th. And the bugs are still present, unfortunately on all the phones.
I send you a screen video.
I'm despair
Best regards
Hello,
Sorry I'm late. I was busy. So, I checked on another device, the 5th. And the bugs are still present, unfortunately on all the phones.
I sended you a screen video in my precedent message
I'm despair. I erase my website totally. I upload your new theme's file.
https://www.cvtasserie.fr/shop/ is'nt ok on mobile.
I used chrome and samsung explorer. Your theme isnt ok in france on chrome.
Best regards
Hi Charles-Victor TASSERIE,
I am so sorry for the late reply, somehow I missed your ticket.
I've updated the code that I've added before once again, and I'm really sure that it will work this time, so this is the code that I've added at Appearance > Customize > Additional CSS.
@media(max-width: 768px) { .theme-loader { display: none !important; } .row, .container .woocommerce { z-index: 99999 !important; } .wow { opacity: 1 !important; visibility: visible !important; } }Feel free to ask for anything you need.
Kind Regards